Current jobs related to Assistant Manager, Customer Services - Singapore - Dah Sing Financial Group

  • Customer Service Assistant

    7 days ago

    Singapore dnata Airport Services Full time

    Summary Summary The Customer Service Assistant I/II provides assistance to customers at check-in counters. He/she ensures that passengers’ details match the information on travel documents and handles customer issues regarding flight operations and automated check-in systems. To maintain a safe working environment, he/she complies with all safety and/or...

  • Kitchen Assistant

    2 weeks ago

    Singapore beBee Customer Full time $2,800 - $4,200

    About Our Team">We are seeking a dedicated and enthusiastic individual to join our close-knit team. As a member of our staff, you will have the opportunity to work in a fast-paced environment where excellent customer service is paramount.Our team works collaboratively to ensure smooth operations, and we encourage open communication and collaboration. We...

  • Customer Service Advisor/assistant

    5 days ago

    Singapore OPTIMA (DC) SOLUTIONS & SERVICES PTE. LTD. Full time

    1. Handling of customers complaints and issues 2. Provide quotations for all service repair works 3. Monitor the progress of repair/service and keep customers updated on the repair service issues 4. Liaise with Service operation/technicians for all repair/customer service issues 5. Liaise with suppliers for parts purchases and assist in inventory of...

  • Customer Service Supervisor

    2 weeks ago

    Singapore RANNIX SERVICES Full time

    **Job Summary**: The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. **_Supervisory Responsibilities: _**: - Hires entry-level customer service employees. - Trains new employees in customer service policies,...

  • Customer Service Manager

    7 days ago

    Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time

    **Customer Service Manager responsibilities include**: - Enhancing customer service experience in courier services, create engaged customers and facilitate organic growth - Taking ownership of customers issues and following problems through to resolution - Setting a clear mission and deploying strategies focused towards that mission **Job brief** We are...

  • Customer Service Manager

    7 days ago

    Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time

    Customer Service Manager responsibilities include: • Enhancing customer service experience in courier services , create engaged customers and facilitate organic growth • Taking ownership of customers issues and following problems through to resolution • Setting a clear mission and deploying strategies focused towards that mission Job brief We are...

  • Customer Service Manager

    7 days ago

    Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time

    Customer Service Manager responsibilities include: · Enhancing customer service experience in courier services , create engaged customers and facilitate organic growth · Taking ownership of customers issues and following problems through to resolution · Setting a clear mission and deploying strategies focused towards that mission Job brief We are...

  • Customer Service Manager

    2 weeks ago

    Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time

    Roles & Responsibilities Customer Service Manager responsibilities include: · Enhancing customer service experience in courier services, create engaged customers and facilitate organic growth · Taking ownership of customers issues and following problems through to resolution · Setting a clear mission and deploying strategies focused towards that...

  • Customer Service Assistant Manager

    2 weeks ago

    Singapore MOTOR IMAGE ENTERPRISES PTE LTD Full time

    **Assistant Manager - Customer Service** **Responsibilities**: - Reach out & collaborate with relevant teams to address customer needs & escalated issues, and perform customer service recovery where required - Establish & maintain positive relationships with owners & customers. - Ensure that customer handling standard procedures are properly adhered -...

  • Assistant Customer Service Manager

    7 days ago

    Singapore SUPER STAR CLUB PTE. LTD. Full time

    1. Assist Manager in planning and executing customer service functions. 2. Plan, coordinate and assign daily workload to customer service team 3. Supervise team in providing excellent and outstanding services to customers. 4. Ensure that team addresses customer inquiries and concerns promptly and professionally. 5. Assist in resolving employee concerns...

Assistant Manager, Customer Services

2 weeks ago

Singapore Dah Sing Financial Group Full time

Assists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises and evaluates activities to support generate revenue, maximize productivity, optimize operation and achieve bank’s objectives.

**Main Responsibilities**:

- Manage the team to provide support to acquire SME customer, perform transactions, eBanking/ Mobile Banking ID maintenances, insurance or investment transactions for SME customer.
- Support Customer Services Manager to supervise the team to ensure high quality services are delivered and complaints are solved skillfully and effectively.
- Assist Customer Services Manager to monitor the job efficiency, objective achievement and manpower planning.
- Regular review & optimize working procedures to ensure high level of achievement and output are maintained.
- Train and motivate staff to maximize productivity, achieve KPI and handle job independently and effectively.
- Give guidance to CSR/CSO on dealing with non-routine customer requests.
- Review staff performance regularly and conduct coaching or counseling whenever required.
- Provide support to marketing programs, review and comment on all customer communication materials; reflect customers’ needs and suggestions for service enhancement.
- Reflect customers’ comments and suggestions for service enhancement.
- Ensure staff complies to internal guidelines, legal and regulatory requirement when delivering job duties.
- Participate and contribute to various projects for on-going operations and system enhancements.

**Incumbent Requirements**:

- University degree with minimum 3 years’ customer service experience in SME / retail banking/ consumer products, or lower academic qualifications with substantial years of relevant experience.
- Experience in SME Customer Service and/or corporate client service is preferred.
- Insurance and / or investment license preferred; and possession of related regulatory qualifications and competencies are required.
- Good leadership and people management skills.
- Good sales & service management skills.
- Good communication and interpersonal skills.
- Good command of written and spoken English, Cantonese & Mandarin.