SME Operations Assistant Manager

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We are hiring SME Operations Assistant Manager with the responsibility as below:
Accountable for day-to-day cash/transaction operations, reconciliation and its related KPIs – TAT, productivity and capacity

• Responsible for ensuring that the Operations team process and reconcile day-to-day transactions timely and accurately (including but not limited to, disbursal, repayments, refunds)
• Innovating and improving operational processes and flows as needs arise; including but not limited to automating operations.
• Streamline and standardize operations where applicable.
• Assist the Operations Manager to manage any operational risk, including taking remedy action, if required
• Implementing various initiatives for Singapore, with focus on the operational needs (e.g. maximizing features such Virtual Accounts and APIs with local bank(s) to enhance operational effectiveness)
• Leading and/or participating in multi-functional ad hoc projects / working groups, particularly those focused on improving operational efficiencies - may include automation, process change, process streamline etc.
• Partner and work with Finance, Compliance, Risk teams ensuring that we operate within and uphold the relevant regulation standards.
• Maintaining and supervising documentation of processes and decisions
• Cover any operational gaps as and when required.
• Any other ad hoc requests
  
  • Minimum 3 years of experience in ledger management or accounting (preferably with added experience in process optimization)
    • Meticulous and detail-oriented especially in checking and submitting data on spreadsheets.
    • Able to see both the "larger picture" and the details
    • Resilience and tenacity, not knocked down by difficult situations and times
    • Independent worker who does not require excessive hand-holding
    • Excited by enhancing operational efficiencies and productivity (e.g. do better, do faster, do less)
    • Enjoy translating analysis results into actionable business recommendations
    • Confident and clear at communicating complex ideas and information and collaborating across teams
    • Keen to learn / "Growth mindset"
    • Team player; puts the team ahead of self
    • Willingness to constantly experiment and try new things
    • Customer-centric mindset
    • Strong stakeholder management skills
    • Alignment to, and ability to demonstrate adherence to company values
      • Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
        • Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
        • Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories here .