Internship: Group Consumer Experience, Journeys

**Internship: Group Consumer Experience, Journeys - Consumer Banking [May - Jul 2025]** **-** **(**2500005K**)**

**Who we are**

Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.

And so whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

**What we offer**

Competitive internship allowance. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.

**Qualifications**

**Why Join**

Play a key role in driving business growth and customer satisfaction in the consumer experience sector. As a Consumer Experience Design Intern, you'll be responsible for supporting the design and development of exceptional customer experiences across the bank's channels. You'll have the opportunity to develop your skills in areas such as human-centered design, user research, and go-to-market planning.

**How you succeed**

To excel in this role, you'll need to be a strong creative thinker, with the ability to work independently and as part of a team. You'll need to be a passionate problem-solver, with a desire to deliver exceptional customer experiences. Your ability to communicate effectively with stakeholders, including internal teams and customers, will be crucial in driving results.

**What you do**

Your responsibilities will include:

- Assist the team in design research activities, to understand user behaviors, needs, and motivations
- Assist the team in human-centered design activities, from deriving user insights to iterating prototypes for concept testing
- Assist the team in planning Go-to-market activities for bringing new products to the market

**Who you work with**

Group Customer Experience design and deliver meaningful, memorable interactions with Customers. Wherever we meet them. In branch or online. A multidisciplinary centre of excellence, we champion best practices in Research, Customer Journey, Design, and CX Metrics. Partnering with the bank’s divisions to elevate the customer experience. Every journey. Every touchpoint. Driving transformation. Creating value. With customers at the heart of everything we do.

**Who you are**
- A degree or masters in a relevant field
- Strong creative and analytical skills
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Passion for delivering exceptional customer experiences

**Learning Objectives**

This role will provide you with:

- Gain understanding on how we bring products to market with a comprehensive and robust Go-to-Market plan
- Work with a talented and passionate team, committed to delivering exceptional customer experience across the bank's channels

**Primary Location**: Singapore

**Job**: Internship

**Organization**: Group Human Resources Divisional Office

**Schedule**: Temporary

**Job Posting**: 04-Feb-2025, 8:53:44 PM