Internship: Global Consumer Financial Services, Consumer Secured Lending, Service Experience
5 days ago
WHO WE ARE:
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join
Be the voice of the customer and employee at OCBC, driving positive change and shaping exceptional experiences. As a Service Experience Intern within Global Consumer Financial Services, you'll play a vital role in understanding and improving how our customers and colleagues interact with our secured lending products.
How you succeed
To excel in this role, you'll need a curious mind and a passion for understanding people's perspectives. You'll thrive on analyzing data, identifying pain points, and collaborating with diverse teams to develop innovative solutions. A proactive approach and a commitment to delivering impactful recommendations are essential.
What you do
You'll be directly involved in:
- Analyzing data related to customer and employee interactions across various touchpoints.
- Creating detailed journey maps that visually represent the experiences of customers and employees.
- Collaborating with cross-functional teams to gather insights and feedback.
- Identifying key moments of truth, pain points, and opportunities for improvement within the customer and employee journeys.
- Analyzing qualitative and quantitative data to support journey mapping efforts.
- Participating in workshops, interviews, and surveys to gather relevant information.
- Preparing reports and presentations summarizing findings and recommendations.
- Proposing and working on new initiatives to drive improvements to the journeys.
Who you work with
Global Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It's a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. That's a lot to get your teeth into and many career paths to follow. And you'll be doing it all while learning from the best in an award-winning environment.
Who you are
- Currently pursuing an undergraduate or postgraduate degree.
- A strong interest in understanding user experiences and improving customer/employee satisfaction.
- Analytical and detail-oriented with the ability to interpret data effectively.
- Excellent communication and interpersonal skills.
- Proactive and able to contribute independently and as part of a team.
Learning Objectives
This internship will provide you with:
- Hands-on experience in journey mapping and service design methodologies.
- Skills in data analysis, qualitative research, and report writing.
- Exposure to cross-functional collaboration and stakeholder management.
- A deep understanding of customer and employee experience principles.
- The opportunity to contribute to tangible improvements in our service offerings.
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
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