Troubleshooter

7 days ago

Singapore Kone Full time

**KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.**

**KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.**

**What will you be doing?**

Customer relationship management
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, customer debrief, barriers & site communication material etc.)
- Responsible for wearing KONE working clothes and ensuring that they are clean and in good condition.
- Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process.

Service operations
- Accountable for the end-user’s and the site’s safety.
- Responsible for a safe working environment during the site visits.
- Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions.
- Responsible for the execution of the service visits (planned maintenance, callouts, 24/7 service needs and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes.
- Responsible for identifying service repair opportunities and if possible - execute them on site immediately or by raising sales leads.
- Responsible for effectively planning the workload, in conjunction with his supervisor.
- Responsible for accurate and real time back reporting of work performed and materials consumed (at the equipment level) in order to ensure the accuracy of customer communication and invoicing.
- Responsible for managing the proximity stock (shelving, inventory, stock transfer).
- Responsible for keeping the service tooling, van and instruments safe, maintained and in good condition.
- Contributes to the ongoing improvement of the products, the methods and the safety by feedback to his supervisor and quality department.
- Responsible for reporting possible near misses to his supervisor.

Competence development
- Responsible for developing your competences through on-the-job training, learning from others and attending proposed trainings (e-learning, class room, onsite etc.)
- Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk.
- Required to give training/coaching to persons nominated by the supervisor.

**Are you the one?**
- Strong knowledge with trou bleshooting experience in lift industry.
- A team player with good attitude, proactive in communication, plus point if have leadership experience.
- Flexible to do standby duties

**What do we offer?**
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

**To Be Considered**

In the meantime, feel free to browse our website for additional information on our company, brands and culture - KONE Corporation.

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking

KONE Singapore ranked 20th in The Straits Times Best Employer 2023 and KONE has been ranked among Singapore’s Best Employers for the second year running in 2024
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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