Patient Coordinator

1 week ago

Orchard, Singapore Cutis Medical Laser Clinics pte ltd Full time

**Cutis Medical Laser Clinics** and our employees are passionately committed to fundamentally change the future of medical aesthetic and age management care.

We strive for a workplace environment that fosters collaboration, performance and respect. Working together, we can deliver on our mission and our promises to our patients, colleagues and shareholders.

If this sounds like a fit for you, we would love to hear from you.

**Patient Coordinator & Clinic Front Desk**:
**General Duties and Responsibilities**:
Expectations of all employees include always:

- Maintains a positive and respectful attitude
- Demonstrates flexible and efficient time management and ability to prioritize
- Consistently reports to work on time prepared to perform duties of position
- Positive and supportive supportive team member

**Role Specific Duties and Responsibilities**:

- Reply to prospective patients’ inquires with customized templates
- Scheduling consultations in an efficient manner
- Greeting and checking in patients including preparing patients for consultations,
- Liaising with physicians and therapists to ensure patient flow,
- Evaluate patients’ needs to determine the most appropriate skin care products
- Checking out and up selling skin care products and treatments
- Perform follow up calls.
- Assists with opening and closing of clinic, as scheduled.
- Work with the entire team (including management) to improve systems and procedures in order to enhance the patient experience and achieve clinic’s goals.
- Participate in all team meetings / training workshops.
- Updates job knowledge by learning about the procedures and products available at the clinic
- Assists other team members as needed and performs all other related duties as assigned.

**Education and Experience Required**:
Diploma required. Vocational / Technical training preferred. Three years previous experience in the skincare industry preferably in the medical aesthetic industry.

**Skills and Abilities**
- Must have excellent phone etiquette, verbal and written English communication skills
- Ability to maintain client relationships.
- Must be customer service driven
- Must be dependable and punctual
- Must have high level of interpersonal skills to handle sensitive and confidential situations.

**Our offer**:

- Salary Range from SGD 3,000 to SGD 3,800 + incentives + bonus
- Comprehensive training and development opportunities

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