Call Centre Executive

2 weeks ago

Orchard, Singapore The Straits Medical Services Full time

We are looking for a **highly dedicated and professional Call Centre Executive** to join our medical group. As the first point of contact for patients and clients, you will play a crucial role in delivering exceptional service with a personal touch. Your main responsibilities will include handling phone calls and WhatsApp messages, managing appointments, and providing timely assistance with a strong focus on patient care and satisfaction.

**DUTIES AND RESPONSIBILITIES**:

- Deliver **top-quality customer service** through phone and WhatsApp, addressing patient inquiries and providing accurate information.
- Manage and coordinate **appointment scheduling, rescheduling, and cancellations**efficiently.
- Maintain **clear and courteous communication** at all times, demonstrating professionalism and empathy.
- Ensure **accurate record-keeping** and maintain patient confidentiality at all times.
- Follow up with patients to **confirm appointments and handle any changes** as needed.
- Coordinate smoothly with clinic staff to ensure **seamless patient experiences**.
- Escalate issues to relevant departments when necessary, while keeping patients informed.

**REQUIREMENTS**:

- Proven experience in a **call centre or customer service role**.
- Excellent communication skills with a **polite and professional phone and WhatsApp manner**.
- A passion for **providing high-quality service** and ensuring patient satisfaction.
- Strong **attention to detail** and the ability to handle **high call volumes** calmly and efficiently.
- Ability to **multitask and prioritize** in a fast-paced environment.
- Fluent in English (additional languages are a plus).

**BENEFITS**:

- Opportunities for **career growth and advancement** within the medical group.
- A **supportive and professional work environment**.
- Healthcare benefits

Pay: $2,500.00 - $4,000.00 per month

**Benefits**:

- Health insurance
- Professional development
- Promotion to permanent employee

Supplemental Pay:

- 13th month salary
- Overtime pay

Work Location: In person

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