Patient Service Officer
7 days ago
**JOB RESPONSIBILITIES**:
- **Front Desk Operations**: Manage a clean, organized, and welcoming patient service desk and waiting area, ensuring readiness during clinic hours.
- **Patient Interaction**: Greet and assist patients and visitors professionally, managing check-ins, walk-in registrations, and appointment bookings.
- **Call Centre Duties**: Handle high volumes of inbound/outbound calls, triage clinic-specific queries and route calls to appropriate teams.
- **Insurance & Billing Support**: Support in-clinic Insurance Direct Billing (IDB) related tasks, update billing details, and collect payments during patient visits.
- **Clinical Coordination**: Support clinical teams with referrals, lab sample handovers, and follow-up scheduling.
- **Telehealth & Documentation**: Conduct basic tele-triage and maintain accurate records of patient communications and actions.
- **End-of-Day Procedures**: Close the clinic by securing systems, balancing transactions, and locking up according to protocol.
**JOB REQUIREMENTS: -**
- GCE ‘O’ Level / NITEC / Higher NITEC / Diploma in Healthcare Administration, Business, or related field.
- At least 2 years’ of experience in a healthcare, clinic, or patient/customer service setting is preferred.
- Prior experience with front-desk operations, call center work, or patient services will be an advantage.
- Familiarity with medical terminology and clinical workflows is desirable.
- Proven ability to multitask effectively and manage time well in a dynamic, fast-paced clinical environment.
- Strong interpersonal skills, with a warm and patient-centric approach and a commitment to delivering high-quality customer service.
- Strong problem-solving skills with the ability to assess situations quickly and escalate issues appropriately.
- Collaborative team player with a proactive attitude.
**Job Types**: Full-time, Permanent
Pay: $2,400.00 - $2,900.00 per month
**Benefits**:
- Employee discount
- Flexible schedule
Work Location: In person
-
Patient Services, Executive
4 days ago
Orchard, Singapore RadLink Full timeRequirements Professional Conduct: - Have the passion and heart for patient service and care Competencies and Skills: - On-the-job training will be provided to interested applicants without relevant experience - High energy, dynamic and self-motivated - Passionate about customer service - Interested in healthcare and wellness - Possesses good...
-
Customer Service Officer
4 days ago
Orchard, Singapore TLC Dental Centre Full timeCustomer Service Officer. Beside Orchard MRT. 5 Day work week. 9am to 7:30pm. Need to work on Saturday. One weekday and Sunday off. **Duties and Responsibilities** - Management of voice and handphone messages. - Reminder calls for appointment confirmation. - Scheduling and rescheduling of appointments for patients. - Registers patients by verifying that...
-
Patient Care Ambassador
4 days ago
Orchard, Singapore RadLink Full timeRequirements Professional Conduct: - Have the passion and heart for patient service and care Competencies and Skills: - On-the-job training will be provided to interested applicants without relevant experience - High energy, dynamic and self-motivated - Passionate about customer service - Interested in healthcare and wellness - Possesses good...
-
Patient Service Associate
1 day ago
Orchard, Singapore Catalyst Human Capital Solutions (EA 11C4500) Full time**Duties**: - Greet & receive customers - Handles patient’s registration & enquiries - Making appointments for Imaging & Diagnostic scans - Process billing and cashiering - Answer phone calls (appointment taking & general call queries) - Other assigned duties **Requirements**: - A levels or Diploma in any discipline - Presentable and possess good...
-
Business Office Associate
3 days ago
Orchard, Singapore Alfa Medicus Pte Ltd Full time**Job Summary**: The Business Office Associate will provide essential administrative support, ensuring a seamless experience for patients through efficient scheduling, coordination, and communication with clinics. The role involves handling patient inquiries, appointment bookings, and various clerical tasks to facilitate smooth department operations. **Key...
-
Dental Service Associate
1 week ago
Orchard, Singapore Summit Talent Full timeWe are looking for a warm, service-oriented **Dental Service Associate** to join our dental clinic team in Singapore. As the first point of contact for our patients, you will play a vital role in creating a welcoming environment, managing front-desk operations, and assisting with administrative and clinical support tasks. If you enjoy helping others and...
-
Customer Service and Receptionist
6 days ago
Orchard, Singapore TLC Dental Centre Full time聘请牙科接待员 :乌节路牙科诊所,精通英/华语和电脑,无须经验, 提供培训 。 新加坡公民/永久居民欢迎面试 。 每周工作5天。上午9点到晚上7:30。需要在星期六工作。 Receptionist + customer service Training provided. beside Orchard MRT. Familiar with Microsoft Office. 5 Day work week. 9am to...
-
Customer Service and Receptionist
2 weeks ago
Orchard, Singapore TLC Dental Centre Full time聘请牙科接待员 :乌节路牙科诊所,精通英/华语和电脑,无须经验, 提供培训 。 新加坡公民/永久居民欢迎面试 。 每周工作5天。上午9点到晚上7:30。需要在星期六工作。 Receptionist + customer service Training provided. beside Orchard MRT. Familiar with Microsoft Office. 5 Day work week. 9am to...
-
Customer Service and Receptionist
9 hours ago
Orchard, Singapore TLC Dental Centre Full time聘请牙科接待员 :乌节路牙科诊所,精通英/华语和电脑,无须经验, 提供培训 。 新加坡公民/永久居民欢迎面试 。 每周工作5天。上午9点到晚上7:30。需要在星期六工作。 Receptionist + customer service Training provided. beside Orchard MRT. Familiar with Microsoft Office. 5 Day work week. 9am to...
-
Dental Service Manager
1 week ago
Orchard, Singapore Summit Talent Full timeWe are seeking a highly organized and experienced **Dental Services Manager** to lead the daily operations of a busy, patient-centric dental clinic in Singapore. With a focus on both administrative management and service excellence, you will ensure the clinic runs smoothly, from scheduling appointments to maintaining a high standard of patient care. This is...
