Patient Relations Officer

1 week ago

Orchard, Singapore SINGAPORE MEDICAL GROUP LIMITED Full time $45,000 - $55,000 per year

Job Description & Requirements:

The Patient Relations Officer serves as the first point of contact for our patients ensuring a

welcoming, seamless and reassuring experience during the patient journey at our centre.

This role is responsible for managing front-desk registration, addressing patient inquiries,

coordinating appointments, and supporting administrative and operational work as

necessary.

1. Patient Interaction & Service


• Welcome and assist patients in a professional, courteous, warm manner.


• Uphold high standards of personal grooming and presentation, in alignment with the

organisation's image.


• Anticipate patient needs and provide proactive assistance to enhance their comfort

and confidence.


• Guide patients through registration, payment, and appointment processes.


• Provide clear information about services, processes, and waiting times.


• Handle patient inquiries in person, over the phone, or via email, ensuring timely and

accurate responses.

2. Appointment & Administrative Coordination


• Schedule and confirm appointments using the clinic's system.


• Ensure accurate collection and entry of patient information and documentation.


• Process payments and issue receipts or invoices as required.


• Maintain confidentiality and security of patient data in compliance with regulations.

3. Patient Feedback & Issue Resolution


• Receive and document patient feedback, complaints, or service issues.


• Resolve minor service issues promptly or escalate complex matters to the Centre

Manager.


• Follow up with patients to ensure concerns are addressed satisfactorily.

Qualifications & Experience


• Prior experience in hospitality or healthcare customer

service is preferred.


• Strong command of English; proficiency in additional languages is an advantage.


• Competent in basic computer applications and familiar with patient management

systems.


• Friendly disposition with a customer-centric mindset


• Minimum GCE 'O' Level or Diploma in any discipline.

Working hours

Monday to Friday: 8.30am to 5.30pm

Saturday: 8.30am to 12.30pm

Rostered off on 1 Saturday per month. Sunday and PH are off days

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