Customer Relations Officer(Centrepoint)
2 weeks ago
Job Description:
Handle new client enquiries with a friendly, sales-driven approach
Actively promote and sell services to prospective and existing clients
Liaise effectively between therapists and clients to ensure smooth communication and scheduling
Manage booking, and ensure optimal scheduling of clients for therapists
Support daily operational matters alongside the operational exec, administrative staff and therapy team
Perform ad-hoc duties as assigned, demonstrating initiative and problem-solving skills
Contribute positively to the team environment and foster excellent client relationships
Participate in on-the-job training and continuous improvement initiatives
Requirements:
Good command of the English language- both written and verbal
Proven sales experience or a strong sales background is essential
Excellent communication and interpersonal skills, with the ability to engage clients confidently
Highly organized with strong scheduling and multitasking abilities
Proactive and self-motivated, able to take initiative and work independently
Experience liaising between clients and service providers (e.g., therapists) is preferred
Positive attitude, team player, and adaptable to a dynamic work environment
Prior experience in customer service, reception, or operations support is a plus
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