Lobby Operation Manager

1 week ago


Singapore BEACH ROAD HOTEL (1886) LTD. Full time

Job Purpose

The position reports to the Director of Rooms, is responsible for overseeing and managing all aspects of Lobby Operations and ensuring the delivery of the Raffles service experience throughout the entire guest journey, and supervises a team of Lobby Managers and Lobby Ambassadors.

Knowledge and Experience
- Preferably with hospitality degree/diploma
- Minimum 5 years’ relevant experience with at least 3 years in a management capacity
- Excellent communication skills in English and ability to communicate in a second language

Competencies
- Possesses strong interpersonal skills
- Ascertains and addresses guest/colleague needs
- Directs, trains and motivates individuals and creates and maintains a cohesive team
- Possesses good working knowledge of budgets, forecasting, profit and loss statements
- Focuses on service with an eye for detail and an approachable attitude
- Works well under pressure, analyzes and resolves problems, and exercises good judgment
- Prioritises and organises work assignments and delegates work effectively
- Self-motivates and shows good initiative in a dynamic environment
- Ensures security and confidentiality of guest and hotel information
- Possesses good computer and property management system skills
- Flexible and able to embrace and responds to change effectively



  • Singapore This is an IT support group Full time

    Role OverviewThe Lobby Operations Specialist plays a critical role in ensuring the smooth operation of our hotel's lobby area. As the first point of contact for guests, this position requires strong communication and interpersonal skills to provide exceptional service.Main Duties:Delivers an exceptional guest experience by ensuring seamless check-in and...


  • Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    Become a part of our dynamic team at Beach Road Hotel (1886) Ltd. as a Lobby Experience Manager.About the Role:This role is critical in ensuring that our guests receive an exceptional experience from arrival to departure. You will be responsible for managing all aspects of the daily operation at the hotel lobby and entrances.Main Responsibilities:Lead Daily...

  • Lobby Ambassador

    1 week ago


    Singapore THE PAN PACIFIC HOTEL SINGAPORE Full time

    Lobby Ambassador plays a vital role in ensuring the lobby is in immaculate condition and welcomes all guests entering the hotel lobby. Strong lobby presence is required, showcase all rooms, facilities, and services the hotel offers to guests and interested patrons. The lobby Ambassador plays a vital role in recognising all guests, offering guidance and...

  • Lobby Manager

    1 week ago


    Singapore RAFFLES Full time

    The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits. Primary Responsibilities Delivers the Raffles Hotel Singapore Arrival and Departure Experience - Ensures guests...


  • Singapore RAFFLES Full time

    Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...

  • Lobby Ambassador

    1 week ago


    Singapore RAFFLES Full time

    The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Primary Responsibilities Executes Core Tasks of the Lobby Operation - Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and...


  • Singapore Recruit Express Pte Ltd Full time

    **Job Title:** Event Traffic Coordinator**Job Summary:** We are seeking a highly motivated and organized individual to join our team as an Event Traffic Coordinator. The successful candidate will be responsible for coordinating traffic flows during main lobby closure due to construction works.Responsibilities:Coordinate traffic flows to prevent congestion...


  • Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    Job OverviewWe're searching for an experienced and professional Lobby Experience Manager to join our dynamic team at Beach Road Hotel (1886) Ltd.Main ResponsibilitiesThis role involves delivering exceptional guest experiences through seamless processes and efficient communication with our Raffles Butler team.You'll be responsible for providing personalized...

  • Lobby Ambassador

    2 days ago


    Singapore RAFFLES Full time

    The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. **Primary Responsibilities**:Executes Core Tasks Of The Lobby Operation - Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes...


  • Singapore RAFFLES Full time

    **Job Description**: The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Primary Responsibilities Executes Core Tasks of the Lobby Operation - Delivers the Raffles Hotel Singapore guest experience through a seamless...


  • Singapore Recruit Express Pte Ltd Full time

    About the JobWe are looking for a Lobby Access Coordinator to assist with directing pedestrian and vehicular flow at the main lobby entrance during construction works.Key ResponsibilitiesThe successful candidate will be responsible for:Ensuring safe and efficient pedestrian and vehicular flow at the main lobby entranceMaintaining accurate records of...

  • Lobby Ambassador

    1 week ago


    Singapore Interisland Group Full time

    COMPANY DESCRIPTION Our client is 5-stars hotel in Singapore waterfront. DESIGNATION : [Interisland Group-Recruiting Agency] Lobby Ambassador RESPONSIBILITIES Premium Services Team provides personalized meet and greet services, enhanced in-house guest experiences, and bids fond farewells to our VIP guests. We strive to create an unforgettable memory by...

  • Lobby Ambassador

    7 days ago


    Singapore Interisland Group Full time

    COMPANY DESCRIPTION Our client is 5-stars hotel in Singapore waterfront. DESIGNATION : [Interisland Group-Recruitment Agency] Lobby Ambassador RESPONSIBILITIES Premium Services Team provides personalized meet and greet services, enhanced in-house guest experiences, and bids fond farewells to our VIP guests. We strive to create an unforgettable memory by...


  • Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Primary Responsibilities Executes Core Tasks Of The Lobby Operation - Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and...


  • Singapore This is an IT support group Full time

    Job OverviewWe are seeking a highly motivated and experienced individual to fill the role of Lobby Ambassador Coordinator. This is an exciting opportunity to join our team and contribute to delivering exceptional guest experiences.Key Responsibilities:Coordinate the activities of the lobby ambassadors, ensuring that all tasks are completed to the highest...


  • Singapore Shangri-La Hotels Full time

    At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great...


  • Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    Company Overview:The Beach Road Hotel (1886) Ltd. offers an unforgettable luxury experience in the heart of Singapore. Our hotel combines elegant architecture with refined amenities, creating a sophisticated atmosphere perfect for discerning travelers.Responsibilities:Develop and execute effective lobby operations, enhancing the overall guest...

  • Lobby Ambassador

    2 weeks ago


    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate...


  • Singapore Recruit Express Pte Ltd Full time

    Job Overview:We are currently looking for a site traffic coordinator to manage crowds during the main lobby closure due to construction works. As a site traffic coordinator, you will be responsible for ensuring the smooth flow of traffic and pedestrian movement on site.Directing road traffic and pedestrian flows on, near, or adjacent to roadsMonitoring...


  • East Singapore TSTAR Recruit Pte. Ltd. Full time

    **Our esteemed client, an established recognized MNC, is searching for a** **Service Desk Officer/Customer Service Officer (Bowling / Main Lobby)**: **Responsibilities**: 1. Customer Service Officer (Bowling) - Handle daily operations and maintain facilities within the Bowling Centre. - Manage the cashier counter during operation hours and reconcile daily...