Lobby Ambassador

7 days ago

Singapore Interisland Group Full time

COMPANY DESCRIPTION

Our client is 5-stars hotel in Singapore waterfront.

DESIGNATION : [Interisland Group-Recruitment Agency] Lobby Ambassador

RESPONSIBILITIES

Premium Services Team provides personalized meet and greet services, enhanced in-house guest experiences, and bids fond farewells to our VIP guests. We strive to create an unforgettable memory by providing intuitive services while going above & beyond to fulfill their requests. We take ownership of our guests’ satisfaction and follow up personally on guests’ requests to ensure they have been met and their expectations exceeded.

Premium Services team members are impeccably well-groomed, speak in eloquent and professional language, thank our guests with genuine appreciation and exude a sense of elegance in our daily engagement. We aim to leave a long and lasting impression to our guests and make Marina Bay Sands a destination of choice.

As an Ambassador, your presence in the lobby is impactful, exude confidence, creating meaningful connections with our guests as a first and last impression of Marina Bay Sands. Ambassadors are empowered to connect with guests and provide unexpected surprises that will delight them during their stay. They play an important role in creating a seamless experience across the various service touchpoints.

**Operational Related**
- Greeting guests, and providing an engaging warm welcome or fond farewell to Marina Bay Sands upon arrival and departure
- Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
- Engage with hotel guests throughout the hotel lobby to enhance the service experience through the introduction of all hotel services and facilities
- Able to respond to guest feedback and take appropriate timely actions to have a meaningful impact on guest experience
- Provide additional support to Guest Services and Transportation team on hotel curbside to enhance the guest welcome experience, providing a sense of luxury and importance to each guest
- Provide additional support to Front Desk Operations with Queue Management at all check in areas ensuring a smooth check in experience for our guests
- Recommends and effectively promotes relevant services across the integrated resorts that are in tuned with the guests’ preferences and follows up on behalf of the guest for necessary bookings, or arrangements
- Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information

**Departmental Related**
- Exemplifies the company's Values at all times
- The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks
- Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
- Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest
- Perform any other tasks as assigned by management

QUALIFICATIONS
- Able to work on rotating shifts, public holidays and weekends
- Service oriented and have an out-going personality
- Good verbal and written communication skills
- Able to speak both English and Korean to communicate with Korean speaking guests
- Fresh graduated welcome to apply

OTHER INFORMATION
- Transport provided if work pass 12am

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