
Lobby Supervisor
1 week ago
**Company Description**
Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.
The position is responsible in managing various aspects of the Lobby Operation at Raffles Hotel Singapore and ensures the seamless delivery of the service experience throughout the entire guest journey. Together with the Lobby Operations management team, the Lobby Supervisor acts as the center of all communication and action during any irregular incident during a guest’s stay.
Primary Responsibilities
Delivers the guest journey from pre-arrival to post-departure
- Supervises the Raffles Hotel Singapore guest experience through a seamless flow of processes.
- Leads the Lobby Ambassadors in providing a first-class arrival experiences for all guests including a seamless and personalised check-in experience.
- Ensures the smooth running of the Lobby Operation team by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
- Upholds a flawless impression and perception of Raffles Hotel Singapore products and colleagues.
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Maintains the Lobby operation team as a one-stop shop and information center for any guest related matter.
- Maintain the Lobby Operations team as acting host for all main building outlets.
- Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
Handles cashier and Lobby Operation Coordination Duties
- Supervises accurate execution of all cashiering and billing duties.
- Cooperates with the Finance team and trains the Lobby team on credit policies and procedures.
- Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and completion of all essential preparatory tasks prior to guests’ arrivals.
- Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.
Maximises the outcome of upsell and cross-sell opportunities
- Executes the annual upsell strategy and achieve all goals as set by management.
- Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
Maximise efficiency of resident and guest incident management
- Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
- Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
- Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
- Seeks constant Improvement of quality in product and services.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
- Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Manager and always reinforces hotel values.
- Performs any other duties and responsibilities that may be assigned.
**Qualifications**
Knowledge and Experience
- Diploma or degree from preferably hospitality or related field.
- Minimum 3 years’ relevant experience with at least 1 year at a supervisory level.
- Excellent communication skills in English and ability to communicate in a second language.
Competencies
- Possesses strong interpersonal skills.
- Contributes in the team, work punctually and effectively.
- Ascertains and addresses guest/colleague needs.
- Supervises, trains and motivates individuals and creates and maintains a cohesive team.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyzes and resolves problems, and exercises good judgment.
- Prioritises and organises work assignments and delegates work effectively.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Possesses good computer and property management system skills.
- Flexible and able to embrace and responds to change effectively.
**Additional Information**
Benefits of Joining Raffles Hotel Singapore
- 5-day Work W
-
Lobby Host
2 weeks ago
Singapore IHG Full time**About us** At **Hotel Indigo**®** our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo way. That’s where you come in. When you’re part of the Hotel Indigo brand you’re more than just a job title. At Hotel Indigo we look for people who are energetic, approachable and...
-
Lobby Host
10 hours ago
Singapore Hotel Indigo Full time**Hotel Indigo colleagues are the people at the center of every new story**. They make all guests feel welcome in the neighbourhood and at home in the hotel. At **Hotel Indigo®** we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are...
-
Assistant Restaurant Manager
1 week ago
Singapore Marriott International Full time*** The Lobby Lounge Assistant Manager supports the Restaurant Manager in overseeing the daily operations of the lobby lounge area, ensuring excellent guest service, smooth service flow, and adherence to brand standards. The Assistant Manager is responsible for supervising staff, managing customer relations, maintaining quality and safety standards, and...
-
Assistant Restaurant Manager
1 week ago
Singapore Marriott International, Inc Full time**Additional Information** **Job Number**25092353 **Job Category**Food and Beverage & Culinary **Location**Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** The Lobby Lounge Assistant Manager supports the Restaurant Manager in...
-
Housekeeping Supervisor
1 week ago
Singapore COVER PROJECTS PTE. LTD. Full time**1.**Supervision and Coordination of Housekeeping Team** - **Assigning Daily Task**: The supervisor assigns duties to housekeeping staff based on the schedule, guest arrivals, and specific requests. - **Monitoring Performance**: Ensuring that all housekeeping staff complete their tasks on time and according to cleanliness standards. - **Providing Training...
-
CSO- Housekeeping Supervisor
2 days ago
Singapore SHAW SERVICES (PTE) LIMITED. Full timeCSO - Housekeeping Supervisor If you are a dynamic and motivated individual with strong interpersonal skills and a passion for making a difference, we want to hear from you. Responsibilities: Supervise and coordinate daily cleaning operations across cinema halls, lobbies, restrooms, and other areas. Prepare monthly work schedules for cleaners. Assign tasks,...
-
Subway Senior Supervisor
1 week ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,077 - $2,299 Per Month **Date Posted** 4 hours ago Additional Details **Job ID** 108377 **Job Views** 1 **Job Description**: Roles & Responsibilities If you are motivated, friendly, responsible and a team player, we want you! - Food preparation including bread and...
-
Housekeeping Supervisor
2 weeks ago
Singapore MANDAI RESORTS PTE. LTD. Full time**Main Duties and Responsibilities** We are seeking a Housekeeping Supervisor to be part of the team in Mandai Rainforest Resort by Banyan Tree. The incumbent will be responsible for ensuring that our Resort meets the exceptional standards of cleanliness which is expected of our brand. **Key Responsibilities** - **Operations**: Oversee and where necessary,...
-
Security Concierge
2 weeks ago
Singapore DHI DOWNTOWN PTE. LTD. Full timeWe are looking for a Security Concierge to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dao, you are not alone! We are here to assist by supporting you with great practices. You will have the chance to work with a great team of people, and more...
-
Clean Operations Supervisor
3 days ago
Singapore beBeeSupervisor Full time $3,600 - $4,500Job Title: Clean Operations Supervisor"> ">Job Description:We are seeking a dynamic and motivated clean operations supervisor to oversee daily cleaning activities across various areas, including cinema halls, lobbies, restrooms, and other designated spaces.The successful candidate will possess strong leadership and communication skills, with previous...