Lobby Operations Manager

6 days ago

Singapore beBeeHospitality Full time $60,000 - $80,000
Job Description:

The position is responsible for managing various aspects of the Lobby Operation and ensuring the seamless delivery of the service experience throughout the guest journey. Together with the Lobby Operations management team, the Supervisor acts as the center of all communication and action during any irregular incident during a guest's stay.

Primary Responsibilities

  • Delivers the Guest Journey: Supervises the Raffles Hotel Singapore guest experience through a seamless flow of processes.
  • Leads the Team: Leads the Lobby Ambassadors in providing a first-class arrival experiences for all guests including a seamless and personalized check-in experience.
  • Servicing Guests: Ensures the smooth running of the Lobby Operation team by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
  • Maintaining Excellence: Upholds a flawless impression and perception of Raffles Hotel Singapore products and colleagues.
  • Meeting Expectations: Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
  • Guest Support: Maintains the Lobby operation team as a one-stop shop and information center for any guest related matter.
  • Outlet Services: Maintain the Lobby Operations team as acting host for all main building outlets.
  • Workplace Safety: Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
Key Skills and Qualifications:

To be successful in this role, you will require:

  • A Diploma or degree from preferably hospitality or related field.
  • Minimum 3 years' relevant experience with at least 1 year at a supervisory level.
  • Excellent communication skills in English and ability to communicate in a second language.
Benefits:

We offer an attractive package including:

  • A 5-day work week.
  • Duty meals provided.
  • Colleagues' discount and/or preferential room rates at worldwide Accor Hotels.
  • Flexible benefit – dental/optical/vacation expenses/children's education.
  • Medical and wellness benefit.
  • Comprehensive insurance coverage.
  • Local/overseas career development & growth opportunities.
  • Holistic learning and development opportunities.
Additional Information:

This is a unique opportunity to join our dynamic team and take your career to the next level.

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