Patient Relations Executive

2 days ago

Singapore DP DENTAL PTE. LTD. Full time

**Job Description for Patient Relations Executive
**Job Requirements**:

- Pleasant personality and positive attitude
- Excellent communication and interpersonal skills
- Active listening skills
- Able to explain things in a friendly and professional manner
- Good telephone etiquette with pleasant voice
- Caring, helpful and supportive by nature
- Strong sense of responsibility and ability to do what it takes
- Meticulous, systematic and well-organized
- Proactive, flexible, versatile, adaptive to change with can-do attitude
- IT savvy / Good computer knowledge
- Ability to set priorities and multitask well in a fast paced environment
- Excellent command in English and Mandarin to liaise with English and Mandarin speaking patients
- Able to commit to **4 days **of variable shift work (with **3 rest days **per week)
- Minimum Diploma / Bachelor Degree in any discipline

**Responsibilities**:

- Be a keen and resourceful learner to understand more about dental knowledge to be able to explain dental treatment procedures and oral home care instruction to our patients
- Wow patients with service excellence
- Manage appointments and schedule for all clinicians
- Be our brand ambassador and build good relationship with patients
- Make follow up calls and handle treatment coordinating work
- Provide clinicians and patients administrative support
- Educate patients on our dental philosophy and treatment
- Use Patient Management System and office software efficiently (training will be provided)
- Come up with new ideas and proposals for improvement projects
- Actively take part in enhancing overall patient service experience
- Initiate or participate in improvement projects to increase work efficiency and productivity

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