Care Navigator, Patient Relations

24 hours ago

Singapore JAGA-ME PTE. LTD. Full time

Job Description: We are looking for a dynamic individual to join the team as a Care Navigator (Executive). You will have the opportunity to help make a direct impact on our clients (our patients, their families, and partner healthcare organizations) by helping them navigate the resources that are available in Jaga-Me. Be the first touchpoint for Jaga-Me's customers; managing queries from clients with professionalism and empathy Understand patient's needs and able to provide accurate care plan and suggestions on Jaga-Me's services and convey our value proposition to clients Keep records of customer interactions, transactions, feedback or complaints Acknowledge and resolve customer complaints via phone, email or social media Identify improvements to the quality of the customer's overall experience with Jaga-Me Maintain service quality by establishing and enforcing organization standards Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent Requirements: The ideal candidate is someone who has high energy, is self-motivated and adaptable in dynamic environment Beyond people skills, the ideal candidate must possess great communication skills and a positive, empathetic attitude at all times Proactive approach in serving client and ability to honour deadlines - ensure all tickets or clients' queries are resolved well within the deadline Able to work independently and a strong team player Able to multitask and toggle between different platforms or IT systems Proficiency in English and a second language is preferred 5 days rostered workweek, which may include weekends from time to time Prior healthcare experience is a plus

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