Operations Admin Executive
2 weeks ago
**JOB TITLE: OPERATIONS ADMIN EXECUTIVE**
**Responsibilities**:
- Provide quality service to guests’ requests efficiently and provide hospitality experience during their check-in/check-out.
- Perform administrative tasks including keeping record of the contracts and agreements, maintain Operations documentations, assist in monthly billing, invoicing and payment, etc.
- Manage the frontdesk and attend to guest’s enquiry and feedbacks.
- To monitor closely the day-to-day functionality of the facilities and provide support to the Operations in liaising with contractors, maintenance and housekeeping team on operations matters when necessary.
- Prompt attention to guest feedbacks/requests, collection of rental payments, issuance of receipts/proof of residency letters, handover/takeover formalities, etc., and to provide good customer service experience for the guests.
- Coordinate with tenants for special requests/appeals eg. Pre-termination request, replacement request, etc., in accordance with Company’s policy and SOP.
- Documentation management of in-house, incoming tenants eg. Tenant background check, collection of tenant particulars, Tenancy Agreement filing, Security Deposit, etc.
- Liaise with the Marketing team and consolidate the Weekly Sales Report
- Maintain the data in the Ibase (system) and automation of operational documents
- Monitor monthly arrears and establish communications with tenants to ensure the payments are made promptly
- Generate, analyse weekly ageing reports and execute the credit control actions for any outstanding payments, including issuance of late fee credit note.
- Present and escalate the necessary credit control issues to the Management in the monthly meeting
- Liaise with Companies and Finance in issuing monthly invoices
- Organize and issuance of the statement of account to the Coliwoo tenants on a monthly basis
- Inventory management and keep record of office supplies
- Perform any other ad-hoc assignments as assigned from time to time.
**Job Requirements**:
- Minimum GCE 'O' Level or Diploma level
- With 2-3 years of experience in customer service and/or administrative fields.
- Experience in hospitality background would be an advantage.
- Excellent communication skills and customer service-oriented attitude.
- Quick-witted, initiatives, good team player and able to multi-task.
- Result driven and able to work independently in a fast-paced environment.
- Able to commit on 5.5 working days:
- Monday to Friday: 10am to 7pm
- Saturday: 10am to 2pm
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