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Technical Support Engineer

2 weeks ago

Remote, Singapore OneSignal Full time

We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

**About The Team**:
In partnership with Piloto Asia Pte Ltd, we are hiring our a Technical Support Engineer in Singapore to better provide support for our APAC customers.

**What You'll Do**:

- Help customers set up the OneSignal Web and Mobile SDKs including for Android, iOS, React Native, Ionic, Cordova, Flutter,.NET, Unity
- Work with customers to troubleshoot and debug general and technical issues
- Test endpoints of the REST API
- Evaluate crash logs and stack traces to help solve customer issues
- Collaborate with SDK stakeholders to patch bugs and ship updates
- Respond to OneSignal Wordpress and Github issues
- Maintain OneSignal’s knowledge base and create and maintain technical documentation and video tutorials for new products and features
- Build and maintaining OneSignal’s example code and projects
- Help with OneSignal demos and customer onboarding
- Be the voice of our customers, and work closely with OneSignal’s product and engineering teams to share customer feedback and make recommendations to improve the product
- Help to drive positive reviews on G2 and other review platforms
- Train customers on product enablement to improve overall customer retention

**What You'll Bring**:

- Experience in technology and programming
- Web, Android and/or iOS experience with JavaScript, Java, Objective-C, Swift programming is preferred
- Patience and integrity working with customers from all over the world (~70% of our customers are international)
- Strong interpersonal and customer support skills
- Strong written and verbal communication skills
- Business-level proficiency in English and Mandarin

**Qualities we look for**:

- Friendliness & Empathy
- Accountability & Collaboration
- Proactiveness & Urgency
- Growth Mindset & Love of Learning
- In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace._
- OneSignal collects and processes personal data submitted by job applicants in accordance with our_ Privacy Policy_ - including GDPR and CCPA compliance._