Junior Support Engineer

We are seeking Junior Support Engineers to provide world-class **developer support** for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

**You will**:
- Triage incoming support requests, categorize, and raise critical issues to the team as priority tickets, and generally help manage the queues.- Assist users with account management issues, and other less technical questions about the Supabase Platform itself- Assist with incident Swarming, helping to reply to tickets relating to incidents or other major events happening.- Identify patterns in tickets, point out frequent issues, and identify areas where we can better automate our responses to get users answers faster.- Assist with more technical issues as you are able, including issue reproduction, providing plenty of opportunities to grow and learn.- Help update support documentation - knowledge articles, troubleshooting guides, templates, documentation

**You are**:
- Experienced in customer support, with 1+ years of experience providing technical support to customers, or similar technical issue triage.- Excellent communication skills and fluency in English.- Experienced with various ticketing systems (Zendesk, Salesforce, Hubspot, etc)

Nice to Haves:
- Big bonus points if you have experience with SQL (especially Postgres).- Big bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.- Big bonus points if you have any linux command line experience.

Timezones & Logistics- It’s a full-time position, Monday Friday in your timezone.**What We Offer**Fully Remote**

We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.**ESOP**

Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.**Tech Allowance**

Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.**Health Benefits**

Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.**Annual Off-Sites**

Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.**Flexible Work**

We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.**Professional Development**

Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

**About the Team**

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.- 120+ team members- 35+ countries- 15+ languages spoken- $396M raised- 350,000+ community members- 20,000+ memes posted (and counting)

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

**Hiring Process**

We keep things simple, async-friendly, and respectful of your time:- Intro Call - A short video chat to get to know each other.- Interviews - Up to four calls with:
- Founders- Future teammates- Someone cross-functional from product, growth, or engineering (depending on the role)- Decision - We may follow up with a final question or go straight to offer.

All communication is remote and we aim to move fast.

Location

Remote

Employment Type

Full time

Location Type

Remote

Department
- Growth

Support