
IT Support Engineer
1 week ago
**Job description**
1) IT Support monitors and maintains the company computer systems, install and configure hardware and software, and solve technical problems.
**Responsibilities**
2) Perform remote troubleshooting through diagnostic techniques and pertinent questions
3) Perform regular system monitoring, backup status and OS updates.
4) Determine the best solution based on the issue and details provided by customers
5) Direct unresolved issues to the next level of support personnel
6) Record events and problems and their resolution in ticketing system
7) Maintain up to date and accurate customer documentation
8) Follow-up and update customer status and information
9) Identify and suggest possible improvements on procedures
**Job Requirements**
At least 1 Year(s) of working experience in the related field is required for this position.
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, networking, ERP system
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
**Job Types**: Full-time, Permanent
**Salary**: $2,000.00 - $4,000.00 per month
Schedule:
- Day shift
**Experience**:
- IT Support Engineer: 1 year (preferred)
Work Location: Remote
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