Support Engineer

2 days ago

Remote, Singapore Supabase, Inc Full time

Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We are seeking Support Engineers to provide world-class **developer support** for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

**You will**:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.-
- Identify where internal tooling might be developed or obtained to improve support efficiency.- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

**You are**:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.- Excellent communication skills and fluency in English.- Skilled in using Linux/Unix operating systems and the command line.- Experienced working with GitHub Issues and Discussions.- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.- Having a degree in Computer Science is a plus too.

Timezones & Logistics- It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC- We are primarily looking for someone in North or South America timezones for this shift.- This position covers Friday Monday based on the above UTC times, so this may vary slightly for your specific timezone.

We offer- 100% remote work from anywhere in the world. No location-based adjustment to your salary.- ESOP (equity ownership in the company)- Autonomous work. We work collaboratively on projects, but you set your own pace.- Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents- Generous Tech Allowance for any office setup you need- Annual Education Allowance- Annually run off-sites.

About the team- We're a startup. It's unstructured.- Collectively founded more than 30 startups.- Globally distributed team with more than 30 different nationalities.- We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".- We "dogfood" everything. If you use it in your project, we use it in Supabase.

Process- If you pass the screen you will be invited to up to four follow-up interviews.- The calls:
- usually take between 20-45 minutes each depending on the interviewer.- most of the time, are all 1:1.- will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.- go directly to making an offer.

Location

Remote

Employment Type

Full time

Location Type

Remote

Department
- Growth

Support

  • Customer Solutions Consultant Ii New

    2 days ago

    Remote, Singapore Ada Support Full time

    Remote - Singapore **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI...

  • Customer Solutions Consultant II

    1 day ago

    Remote, Singapore Ada Support Full time $104,000 - $130,878 per year

    Remote - SingaporeAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation...

  • Support Engineer

    2 weeks ago

    Remote, Singapore INCHCAPE Digital Full time

    **Purpose of Role**: The NCI Support Engineer role is bringing the support and maintenance services to regional, global and DDC’s platform teams in the services provided by NCI to the organization’s end-user Infrastructure environment. **Job Role and Responsibilities**: Scope: - The NCI Support Engineer will work closely with the internal end users and...

  • Software Support Engineer

    5 days ago

    Remote, Singapore INTENSECOMP PTE. LTD. Full time

    Job: Software Support Engineer (Located in Johor Bahru, Malaysia) **Responsibilities**: Involves in project implementation using C# and Web Technology. Provide enhancement to existing C# and Web solutions. Provide technical support to existing and new customers. Qualifications: Minimum a Diploma Holder in Computer Science/Electrical/Electronics...

  • Technical Support Engineer

    1 week ago

    Remote, Singapore Joules To Watts Business Solutions Inc. Full time

    **SUMMARY**:The Frontline Technical Support Engineers’ primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention,...

  • Support Engineer

    4 days ago

    Remote, Singapore Exclaimer Full time

    **Description** - With an exceptional revenue rate, ambitious growth plans, and an exciting work culture, now is the perfect time to join our rapidly growing team and play an integral part in our continuing success._ We have an opportunity for a Support Engineer to join our growing support team in Singapore. As part of our team, you will troubleshoot,...

  • Technical Support Engineer

    3 days ago

    Remote, Singapore OneSignal Full time

    We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we...

  • Application Support Engineer

    2 weeks ago

    Remote, Singapore The Software Practice Full time

    **Responsibilities**: - Fulfill service requests and change requests.- Document and track incidents, service requests, change requests and provide regular progress reports.- - Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.- - Support the team in defining project requirements, tracking and...

  • Product Support Engineer

    1 week ago

    Remote, Singapore Nanostring Technologies, Inc. Full time

    Our Mission is to Map the Universe of Biology. Improving the human condition is what fuels our passion for finding new ways of enabling scientific exploration. As a company, we strive to create end-to-end solutions that are simpler, easier, faster and more relevant to today’s life science challenges. As the pioneer in the field of spatial biology,...

  • Technical Support Engineer

    2 weeks ago

    Remote, Singapore Repstor Full time

    Following on from our continued growth and recent successes, Intapp is looking for a talented Product Support Engineer to support our Collaboration and Content product. You will have previous experience triaging complex issues for customers who have solutions based on the Microsoft technology stack. What you will contribute: - To manage third / fourth line...