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Application Support Engineer

2 weeks ago

Remote, Singapore The Software Practice Full time

**Responsibilities**:
- Fulfill service requests and change requests.- Document and track incidents, service requests, change requests and provide regular progress reports.-
- Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.-
- Support the team in defining project requirements, tracking and documentation.
- Propose improvements to address recurring issues and close monitoring gaps.

**Requirements**:

- Bachelor Degree in Information Technology, Computer Science or Computer Engineering with excellent academic records or outstanding professional or personal achievement- Preferably one year of working experience in software maintenance and support- Fresh graduates are welcome- Excellent communication and writing skills in English- Strong problem investigation and solving skills- Has an analytical mindset and able to understand business and functional concepts- Proactive and self-driven and able to work under pressure with a high sense of urgency- Possess SQL knowledge and able to construct basic SQL queries- Ability to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware- Ability to work effectively both independently & within a team
- Good communication skills for interaction with both internal and external stakeholders of all levels
- The role is based in Bandung, Indonesia and on-site presence is required.