L1 Application Support

2 weeks ago


Remote, Singapore ISC Full time

**About the Position**:
**Responsibilities**:

- Swiftly and accurately implement standard operating procedures while enriching the knowledge repository
- Promptly evaluate and mitigate issues, then document these resolutions in an understandable manner
- Engage with technical departments to uncover remedies for repetitive software concerns and uplift the quality of interactions with multifunctional collaborators
- Efficiently address non-coding issues related to products and integration
- Design test frameworks to identify underlying causes of software glitches
- Adhere to specified procedures to furnish unparalleled assistance to technical teams
- Clearly and briefly convey technical solutions, makeshift fixes, or software misunderstandings to those reporting bugs and/or technical staff

**Desired Qualities**:

- Diligent fact-finding abilities
- Articulate and proactive engagement with all involved parties and stakeholders
- Exemplary adaptability and professionalism
- A team-oriented mindset combined with an inquisitive nature
- Unwavering commitment to high-caliber user service

**Qualifications**:

- 1 - 2 years of applicable experience working with Human Capital Management (HCM) technology in a support or super user capacity.
- Willingness to participate in weekday on-call duties, with occasional weekend requirements
- Experience adhering to service level agreements in a client-centric, operational support capacity

**About the Company**:

- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information._

Schedule:

- Monday to Friday

Work Location: Remote


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