Current jobs related to Product Support Engineer - Remote - Claroty
-
Product Support Engineer
7 days ago
Remote, Singapore Nanostring Technologies, Inc. Full timeOur Mission is to Map the Universe of Biology. Improving the human condition is what fuels our passion for finding new ways of enabling scientific exploration. As a company, we strive to create end-to-end solutions that are simpler, easier, faster and more relevant to today’s life science challenges. As the pioneer in the field of spatial biology,...
-
Customer Solutions Consultant Ii New
6 hours ago
Remote, Singapore Ada Support Full timeRemote - Singapore **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI...
-
Remote, Singapore Zendesk Full timeZendesk is looking for a Senior Software Engineer to join our Global Engineering Productivity team in Singapore. The Engineering Productivity team's vision is to provide_ _a technical ecosystem along with appropriate standards and policies, such that all engineering teams at Zendesk can create, build, test, and release software with optimal speed, quality,...
-
Vp, Product Engineering
2 weeks ago
Remote, Singapore Flutterwave Full time**Flutterwave** was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner. **The Role**:Flutterwave is...
-
Product Support Specialist
1 week ago
Remote, Singapore Ticketmaster-Singapore Full timeJob Summary: Job Description: Product Support Specialist Location: Remote. Open to all locations in U.S. THE TEAM Product Support team acts as a one-stop-shop for our resale business, brokers, and all the product suite available to them. The team engages with the broker community to ensure their usage of our products are optimized. This team supports...
-
Support Engineer
1 week ago
Remote, Singapore INCHCAPE Digital Full time**Purpose of Role**: The NCI Support Engineer role is bringing the support and maintenance services to regional, global and DDC’s platform teams in the services provided by NCI to the organization’s end-user Infrastructure environment. **Job Role and Responsibilities**: Scope: - The NCI Support Engineer will work closely with the internal end users and...
-
Sales Development Representative New
6 hours ago
Remote, Singapore Ada Support Full timeRemote - Singapore **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI...
-
Technical Support Engineer
1 week ago
Remote, Singapore Joules To Watts Business Solutions Inc. Full time**SUMMARY**:The Frontline Technical Support Engineers’ primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention,...
-
Support Engineer
2 weeks ago
Remote, Singapore Skytap Full timeWe are searching for a talented and passionate Support Engineer to join our growing Customer Success team. Our Support Team is uniquely respected by our customers as well as our Engineering and Product Management Teams for being collaborative, knowledgeable, and going above and beyond to make our customers successful. **Must be able to work 4PM - 12AM...
-
Sales Development Representative New
14 hours ago
Remote, Singapore Ada Support Full time $70,000 - $120,000 per yearRemote - SingaporeAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation...
Product Support Engineer
2 weeks ago
Claroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (IoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability management, threat detection, and secure remote access. Our platform is deployed by hundreds of organizations at thousands of sites across all seven continents, and our customers represent critical national infrastructure across the healthcare, oil & gas, utilities, mining, and manufacturing verticals.
Founded in 2015, Claroty is headquartered in New York City, with more than 400 employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. Claroty has raised $635 million in funding from the world’s largest investment firms and industrial automation vendors - including SoftBank, Bessemer Venture Partners, Rockwell Automation, Schneider Electric, and Siemens - making it the most well-funded industrial cybersecurity company.
**We are looking for an exceptional and hardworking Designated/Dedicated Product Support Engineer to join our growing team of the most outstanding and creative minds in industrial cybersecurity.**
**Requirements**:
- Chinese speaker (Mandarin is a Must, Cantonese is an advantage)
- 2+ years of experience as a Technical Customer Support Engineer - Must
- Good understanding of Linux platforms - Must
- Knowledge of common IT integrations (LDAP, SIEM, SAML)
- Relevant technical work experience including Networking knowledge and Linux system administration and troubleshooting.
- Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP
- Working with networking tools (i.e. Wireshark)
- High proficiency in English
- Highly motivated and passionate about Technology
- Experience with DBs and virtualization - An advantage
- OT background and/or Security experience - An Advantage
- Team Player with strong interpersonal skills, demonstrated by the ability to: listen to and empathize with others; convey confidence; provide exemplary levels of service; resolve conflict effectively; collaborate with and facilitate small groups
**Responsibilities**:
- Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
- Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
- Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams
- Analyze and resolve complex high-end customer problems
- Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
- Escalate support cases and priority issues to management as needed
- Identify and independently take on additional tasks
- Provide visibility of customer status through regular reporting and cadence calls
Region:
APAC
