
Support Engineer
8 hours ago
We are searching for a talented and passionate Support Engineer to join our growing Customer Success team. Our Support Team is uniquely respected by our customers as well as our Engineering and Product Management Teams for being collaborative, knowledgeable, and going above and beyond to make our customers successful.
**Must be able to work 4PM - 12AM Pacific Standard Time (PST)**
**Your Role**:
Case topics range greatly in variety: any Operating System that can be virtualized and run in VMware or IBM Power platform can run in Skytap. The onus is on us to not only prove that an issue a customer may be experiencing is not related to a Skytap problem, but to also go above and beyond to ensure that issue is resolved. Thus, you may be a Linux expert today, and a Windows expert tomorrow. The possibilities are truly endless
The role provides a wide variety of challenges, new and exciting things to learn and problems to solve every day
**Your Responsibilities**:
- Be familiar with both Microsoft and Linux Operating Systems- Understand Virtualization, and how it can be used to address end-user challenges- Be familiar with VMware Virtualization technologies- Learn to assist customers with building multi-tier and other complex environments in Skytap- Work closely with the sales team to ensure customer success and satisfaction- Write technical documents and solutions guides
**Your Skill Set**:
- Extensive exposure to Windows Desktop / Server and/or Linux Operating systems-
- Experience using VMware or other virtualization technologies- Experience with IBM Power Systems a plus-
- Ability to debug customer problems at the Linux and Windows admin levels (Windows Domains, use of command line tools, etc)- Excellent written, verbal, and interpersonal skills- Ability to problem solve solo, as well as ability to function within a tight-knit group- Excellent project planning and time management skills- Must be maniacal about customer success- Drive and execution towards successful outcomes for customers and ensuring complete satisfaction- Off hours on/call work required each month- Knowledge/experience with at least one scripting language (Python, Ruby, etc) is a plus
- Experience in post-sales, customer support, or pre-sales role is a plus
-
IT Support Engineer
2 weeks ago
Remote, Singapore McLink Asia Pte Ltd Full time**Job description** 1) IT Support monitors and maintains the company computer systems, install and configure hardware and software, and solve technical problems. **Responsibilities** 2) Perform remote troubleshooting through diagnostic techniques and pertinent questions 3) Perform regular system monitoring, backup status and OS updates. 4) Determine the...
-
Technical Support Engineer
2 weeks ago
Remote, Singapore NextBillion.ai Full timeRemote Work Type: Full Time - We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers understand and use our tech solutions. For more complex problems that require nuanced instruction, you will contact clients via phone and/or...
-
Junior Support Engineer
1 week ago
Remote, Singapore Supabase, Inc Full timeWe are seeking Junior Support Engineers to provide world-class **developer support** for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. **You will**: - Triage incoming support requests,...
-
Product Support Engineer
2 days ago
Remote, Singapore Claroty Full timeClaroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (IoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability...
-
Technical Support Engineer
2 weeks ago
Remote, Singapore IntApp Full timeTechnical Support Engineer Following on from our continued growth and recent successes, Intapp is looking for a talented Product Support Engineer to support our Collaboration and Content product. You will have previous experience triaging complex issues for customers who have solutions based on the Microsoft technology stack. What you will contribute: - To...
-
Senior Support Engineer, Apj
1 week ago
Remote, Singapore Wiz Full timeCome join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that...
-
Senior Technical Support Engineer
9 hours ago
Remote, Singapore Dataiku Full timeDataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge. Why...
-
Senior Support Engineer for Governance in Apac
2 weeks ago
Remote, Singapore Quest Software Full timeOverview: One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Senior Support Engineer, to join the One Identity Team. We are fanatically customer focused and are proud to support the most complex customers...
-
Technical Support Engineer
8 hours ago
Remote, Singapore Binance Full timeBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Customer Support Engineer
2 days ago
Remote, Singapore Jumpcloud Full time**All roles at JumpCloud are Remote unless otherwise specified in the Job Description. **About JumpCloud** **Location**: This role is remote in Singapore. You must be authorized to work in Singapore to be considered for this role. **About the role**:We are looking for inspired technology professionals who love the challenge of supporting our APAC-based...