Technical Support Manager

10 hours ago

Remote, Singapore Quest Software Full time

Overview:
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

We are currently looking for a Technical Support Manager to join our team.

**Responsibilities**:

- Plans, organizes, and manages technical support for one or more of Quest products to provide unrivaled, timely technical support for Quest customers and prospects consistent with technical support values.
- Attracts, hires, retains, organizes, develops, manages, recognizes, and rewards a motivated workforce capable of achieving short and long-range business objectives within company policies and procedures.
- Leads and participates in working with other Quest departments to provide proactive, responsive, and timely solutions to customer and product issues.
- Leads and participates in the management of customers and customer case escalations.
- Participates as a proactive member of the Quest management team by setting high standards throughout the Technical Support department and contributes to the company as follows:

- Meets or exceeds short
- and long-term global operating results.
- Takes accountability and resolves any issues preventing the achievement of timely, quality, and cost effective results.
- Takes strategic risks toward achieving operational excellence.
- Maintains high standards of excellence and strong work ethics.
- Ensures appropriate systems, policies, budgets, controls, and procedures are in place to support sound, legal practices in support of the strategic direction of the business.

Qualifications:

- Quickly learn the general concepts of the technology used in and associated with Quest products.
- Demonstrated leadership and organizational skills with the ability to motivate and develop a team of professionals capable of achieving aggressive business goals and objectives. An in-depth understanding of the basic principles behind technical support processes and procedures.
- Requires strong written, verbal and presentation skills.
- Good analytical and problem solving skills.
- Ability to quickly understand both business and technical concepts.
- Excellent interpersonal skills with the ability to interact with both technical and non-technical customers.
- Self-motivated, quality driven, customer focused.
- Understands and embraces cultural diversity.
- Proven ability to multi-task and prioritize workload.
- 10+years of relevant technical customer support experience, or equivalent combination of education and work experience
- 4+ years of leadership experience

  • Technical Support Manager

    2 weeks ago

    Remote, Singapore Hackuity Full time

    **Company Overview**: Join us in the exciting growth of Hackuity! We are a European cybersecurity startup recognized for our technical expertise and innovative solutions. Our platform provides a global and continuous view of IT vulnerabilities, helping companies manage their security posture and compliance obligations. With more than 50 subscribers, a...

  • Customer Solutions Consultant Ii New

    1 week ago

    Remote, Singapore Ada Support Full time

    Remote - Singapore **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI...

  • Customer Solutions Consultant II

    1 week ago

    Remote, Singapore Ada Support Full time $104,000 - $130,878 per year

    Remote - SingaporeAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation...

  • Technical Support Manager, Wastewater

    2 weeks ago

    Remote, Singapore Energy Recovery Full time

    **What You Can Look Forward To**: **What Will You Do?**: - Provide technical Sales support for all Energy Recovery product inquiries including: product selection, performance projections, motor selection, value proposition determination, and miscellaneous technical support during proposal of OEM projects. - Work in collaboration with the Sales team in...

  • Technical Support Engineer

    7 days ago

    Remote, Singapore NextBillion.ai Full time

    Remote Work Type: Full Time - We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers understand and use our tech solutions. For more complex problems that require nuanced instruction, you will contact clients via phone and/or...

  • Technical Support Manager

    5 days ago

    Remote, Singapore Quest Software Full time

    Overview: One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT...

  • Technical Support Engineer

    5 days ago

    Remote, Singapore IntApp Full time

    Technical Support Engineer Following on from our continued growth and recent successes, Intapp is looking for a talented Product Support Engineer to support our Collaboration and Content product. You will have previous experience triaging complex issues for customers who have solutions based on the Microsoft technology stack. What you will contribute: - To...

  • Technical Support Engineer

    2 weeks ago

    Remote, Singapore OneSignal Full time

    We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we...

  • Technical Product Support Specialist

    7 days ago

    Remote, Singapore Voiceflow Full time

    **About the Team** As we continue to scale, we're seeking a Technical Product & Customer Support Specialist based in the APAC region to cater to our European, APAC & African clientele, while also supporting & triaging all other queries. As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with our...

  • Technical Support Operator

    2 weeks ago

    Remote, Singapore Shockbyte Full time

    **You must be 16 years of age or older to apply.** **ABOUT SHOCKBYTE** Our journey began in 2013 when our founder, Mitch Smith, owned one of the largest Minecraft networks at the time. With the growth of the network, our infrastructure expanded and we started offering Minecraft server hosting. Today, we are the largest game server host in the Asia-Pacific...