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IT Support Specialist

2 weeks ago

Clementi, Singapore Tele-centre Services Pte Ltd Full time

**JOB RESPONSIBILITIES**

The specialist shall provide the following support for company’s IT requirements:

- Problem isolation and subsequent problem determination up to second level support.
- Determine whether the computer-related problem is hardware, software, network connection, others.
- Resolve the problem if possible or escalate it to the respective technical support personnel/team by informing the Helpdesk.
- Service restoration, including workaround or replacement options.
- Swapping of machines when necessary while waiting for the service vendor’s arrival. The Client will provide standard spares for the on-site engineer to perform the swap.
- Provide basic set-up and connectivity only of company Management’s telephony system and escalate to relevant party where appropriate. Telephony-related problems are defined and limited to making sure that the phone cables are properly connected to the voice ports of the desk panels.
- Configuration issues which need to be addressed within the client environment.
- Asset management that includes, order fulfilment (e.g. order processing, receiving, closing), inventory, releasing, and disposal. This covers desktops, computers, and computer-peripherals.
- Attending to the day-to-day operations through a ticketing system, attending to walk-in users, and related-duties-ad hoc tasks. Responding to user’s IT-related inquiry through the common mailbox and phone calls.
- Troubleshooting meeting room’s equipment such as the projector, audio and video system
- IT On-boarding and off-boarding company’s employees, e.g. providing IT requirements for new and existing employees and collecting/inventory of leaver’s IT assets.
- Configure the network print device to attach to the designated print server that accepts print request from other computers over the network.
- Perform print device hardware problem isolation.
- Escalate to third party vendor for hardware repair.
- Re-install printer after external repair from third party vendor
- Set-up and configuration of Mobile device within the company.

**Job Requirement**
- Minimum NITEC certified (or equivalent).
- Preferably have one (1) year of relevant working experience.

Pay: $2,000.00 - $2,900.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person