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IT Helpdesk Engineer

3 weeks ago

Singapore SMART FORTE CONSULTING LLP Full time

Provide solutions to simple issues reported by bank users over remote assist by phone or network remote control.
- Providing remote technical assistance and support related to computer systems, hardware, or software.
- Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution.
- Applies understanding and knowledge of information systems products and services to assist users.
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
- Prioritizes issues using appropriate escalation procedures, and coordinates referrals to technical, professional, or service personnel as needed.
- Evaluating alternative approaches and selecting optimal approaches.
- Focus on SLA and resolution process.

**Job Requirements**
- Min Diploma in IT
- Min 1 year of relevant working experience
- Possesses IT knowledge (MS Windows OS, antivirus, simple network, etc)
- **Must be able to commit for 6 months**:

- Ability to identify and organize tickets according to priority in the Company Ticketing System
- Good customer service attitude.

**Other informations**

Tenure: 6 months contract (renewable)

Working location: Raffles Place

End customer: Banking environment.

Working hours: 8.30am to 6pm (Mondays to Fridays)

Overtime: Claimable

Salary range: $2,500 - $3,000