Front Office Manager

7 days ago

Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

**What do we expect from you?**

Under the general guidance of the Director of Rooms or any other authorized by the management, oversee the daily operations of the Reception Department. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Rooms.

**How your day looks like?**
- Ensure efficient guest registration, check out and telephone service
- Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly
- Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through
- Direct and train front desk staff and operators
- Assist in new-hire and on-going training
- Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule
- Ensure all necessary reports and forms are completed daily

**How do I deliver this?**
- **Tell it like it is**:

- Authentic, honest, you mean it, sincere, true.
- **Have fun and make friends**:

- fun, energetic, whimsical, upbeat, “wink", casual.
- **I've got your back**:

- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- **Play to win**:

- Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- **Right here, right now**:

- Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

  • Front Office Manager

    1 week ago

    Singapore THE CLAN HOTEL Full time

    **Responsibilities** The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards...

  • Front Office Manager

    2 days ago

    Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time

    **Purpose of Job The Front Office Manager oversees the front office team. He/She manages, supervises and coordinate the daily front office operation and ensure that all procedures are performed in accordance with established standard and procedures to reach optimal guest satisfaction. He/She monitors financial performance and works jointly with the...

  • Front Office Manager

    6 days ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    To ensure smooth operation of the Front Office. - To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager to meet the service standards of the Hotel. - Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU...

  • Front Office Manager

    2 weeks ago

    Singapore COMO Hotels and Resorts Full time

    COMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Front Office Manager **Base Location**:Singapore **Department**:Front Office **Reporting to**:General Manager **Job Summary**: Lead the pre-opening Front Office department. Responsible for the effective and efficient operation of all Front of House departments within Front...

  • Front Office Manager

    2 days ago

    Singapore Resorts World Sentosa Full time

    Join to apply for the Front Office Manager (Hotels)role at Resorts World Sentosa . Responsibilities Develop, review and update policies and procedures for Front Office operations Conduct and support on-going Training programs for Front Office personnel especially on-the-job training Ensure that the established quality standard and high level of work...

  • Front Office Manager

    1 week ago

    Singapore Andaz Singapore Full time

    Summary Come, join us at Andaz Singapore, the first Andaz hotel in South East Asia! Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood,...

  • Front Office Manager

    7 days ago

    NTU Main Campus, Singapore Nanyang Technological University Singapore Full time $90,000 - $120,000 per year

    The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and -north.The Nanyang Executive Centre (NEC) is located at the NTU Main...

  • Assistant Front Office Manager/ Front Office Manager

    4 days ago

    Singapore HOTEL GRAND CENTRAL LIMITED Full time

    Reporting to the Area General Manager, the role oversees the day-to-day operations of the front office, including Reception, Night Audit, and Concierge services. The incumbent shall ensure that hotel guests receive a high level of customer service. Job Descriptions Collaborate with the Area General Manager and staff to achieve maximum occupancy,...

  • Front Office Manager

    4 days ago

    Singapore Far East Hospitality Management (S) Pte Ltd Full time

    Front Office Manager (Village Hotel Katong) – Far East Hospitality Management (S) Pte Ltd Requisition ID: 16569 Responsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the...

  • Front Office Manager

    2 weeks ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Responsible for the day-to-day operations of Front Office, Executive Lounge and Concierge to ensure the achievement of established quality and service standards, and maximize the financial performance of the department. **Responsibilities**: - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the...