Executive Housekeeper

1 week ago

Singapore SSG HOTELS PTE. LTD. Full time

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

**Marriott Hotels**:

- Duxton Reserve Singapore, Autograph Collection
- Maxwell Reserve Singapore, Autograph Collection
- The Vagabond Club, a Tribute Portfolio Hotel
- The Serangoon Club, a Tribute Portfolio Hotel

**Restaurants & Bars**:

- Yellow Pot, Anouska's (Duxton Reserve)
- Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
- The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
- GupShup (The Serangoon House)

**Garcha Group Benefits**:

- As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
- Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates
- 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
- 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

**SUMMARY**:
Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

**TASKS & RESPONSIBILITIES**:
**Managing Housekeeping Operations**
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
- Plan the staff needs to support the team

**Managing Departmental Costs**
- Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.

**Conducting Human Resources Activities**
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.

**MANAGEMENT COMPETENCIES**

**Leadership**
- **Adaptability**:

- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- **Communication**:

- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal beh

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