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Housekeeping Executive

2 weeks ago

Singapore VALESIDE PTE LTD Full time

**What’s the job?**:
As Housekeeping Executive, you’ll help the Senior Facilities Manager in supervising all aspects of housekeeping and laundry operations to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives.

**Your day-to-day**:
**Financial Returns**
- Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
- Maintain proper inventory levels, managing cost per room for supplies and labour.

**People**:

- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff are properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department heads.

**Guest Experience**:

- Inspect all assigned rooms and public areas to ensure furnishings, guest rooms, equipment, linens, and public areas are clean and in good conditions to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Carry out special needs and requests of the guests, VIP’s and repeat visitors.

**Responsible Business**:

- Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives.
- May maintain procedures for security of lost and found items.
- Close liason with Engineering department on Perpectual Preventive Management (PPM program daily).
- To carry out monthly checklist for guest room condition and status in terms of furnishing and fittings.
- To ensure the periodical cleaning schedule for both guest rooms and public area are duly carried out.
- Perform other duties as assigned.

**Accountability**

This is the supervisory job in the housekeeping department. Typically supervises housekeeping and laundry employees