Application Support Specialist
3 days ago
**Roles and Responsibilities**:
- Maintain service operations documentation and guides. Develop supporting documentation for all service operation activities.
- Need to be good in documentation to keep updating SOP established within team.
- Monitor service level dashboards, perform daily health monitoring, system capacity review and allocation of adequacy capacity.
- Monitor log and rectify such as interface, webservice, etc.
- Liaise closely with business users and build good rapport.
- Liaise closely with vendors on issue reported, monitor the case and follow up till closure.
- Provide Guidance to the team member and coaching junior member
**Qualifications/ Requirements**:
- Bachelor’s degree in computer science or other highly technical, scientific discipline
- 3-5 yrs of Technical / Application Support experience on multi technology platforms
- Need to know the SQL server Database concepts and have experience in working in SQL database
- Able to commit on 24/7 standby and onsite when required
- ITIL v3/v4 certification and strong service oriented experience / background preferred
- Strong Knowledge and understanding of IT industry environment and business needs
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