Application Support Specialist
3 weeks ago
Responsibilities
1.System Support & Troubleshooting
•Provide first-line support for business applications, and to work closely with vendor to resolve application issues.
•Work with the IT team to diagnose, escalate, and resolve technical issues efficiently.
•Monitor system performance and proactively identify potential issues.
•Assist with system testing, updates, and patches to ensure minimal disruption to business operations.
2.Business Process Support & Improvement
•Analyze business processes and recommend system enhancements for efficiency and automation.
•Work closely with stakeholders to gather requirements for system improvements and new features.
•Support the implementation of new tools, applications, and integrations to streamline operations.
•Conduct user acceptance testing (UAT) and document test results.
3.User Training & Documentation
•Develop training materials and conduct workshops for end-users on system usage.
•Maintain clear and up-to-date documentation for business applications, troubleshooting guides, and standard operating procedures (SOPs).
•Provide guidance and support for end-users on best practices for using business systems.
Skills/Requirement
•At least diploma in Information Technology or Finance related field.
•2 + years' experience in application support, business analysis, or a similar role.
•Strong problem-solving skills and ability to troubleshoot technical issues.
•Ability to work closely with the vendor and IT team to resolve system-related issues.
•Strong stakeholder management skills and excellent communication and interpersonal skills to work with diverse teams.
•Ability to manage multiple tasks and work independently in a fast-paced environment.
•Experience working in or with a bank, or familiar with derivative products, like FX, Futures and CFD, is an added advantage.
Excellent Communication Skills
Management Skills
IT Service Management
UAT
Troubleshooting
Microsoft Excel
Business Analysis
System Testing
Information Technology
Application Support
User Acceptance Testing
Business Process
Decision Making
Stakeholder Management
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