Application Support Specialist

4 weeks ago

Singapore RECRUIT HAUS PTE. LTD. Full time
Roles & Responsibilities

Job Description:

  • Manage and resolve complex production incidents within the Global Applications ecosystem, ensuring alignment with strict SLAs.
  • Conduct post-incident analysis to determine root causes, implement mitigating actions, and drive permanent resolution to prevent recurrence.
  • Oversee and track incident and problem tickets using the enterprise IT Service Management (ITSM) tool, ensuring all incidents are recorded, analyzed, and resolved efficiently.
  • Monitor and manage system performance and capacity, identifying and addressing potential risks to service stability.
  • Partner closely with development teams for onboarding new services or significant application upgrades, ensuring thorough support and training.
  • Provide support for both internal and external audits, ensuring compliance with regulatory standards and best practices.
  • Work with Business and Operations teams to understand Key Performance Indicators (KPIs), prioritize defect fixes, and manage enhancements.
  • Lead shift operations, ensuring smooth handovers between teams and comprehensive incident management across time zones, including support for weekend and holiday shifts as required.

Requirements:

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Minimum of 8+ years of experience in Incident Management, IT support, or related fields with a proven track record in a similar role.
  • ITIL V3 Foundation Certification is preferred.
  • Extensive experience supporting Desktop End User Services, Infrastructure, Applications, and Operations.
  • Proven experience in managing critical application support services with a focus on incident management, problem resolution, and service stability.
  • Ability to develop and maintain clear documentation for processes, incident reporting, and service improvement efforts.
  • Strong verbal and written communication skills, with the ability to communicate technical issues to non-technical audiences and summarize incidents effectively to leadership and stakeholders.
  • Ability to work in a high-pressure environment, prioritise tasks, and deliver results with attention to detail and minimal supervision.
  • Strong team player, capable of working across organisational boundaries to achieve operational goals and manage shift-based operations effectively.
  • Availability to work a rotating shift pattern, including weekends and public holidays as part of a 5-day week structure.
  • Experience with process design, improvement tools, and methodologies like Six Sigma (DMAIC phases).
  • Experience working in a large enterprise IT environment with complex service delivery requirements.
  • Experience working in the financial industry or related sectors, with a strong understanding of financial regulations and practices.
  • Familiarity with software development methodologies and their integration into support operations.
  • Exposure to risk management standards and practices, ensuring compliance and system reliability.
  • Project management training or certification is a plus.
Tell employers what skills you have

Excellent Communication Skills
IT Service Management
Application Support Services
Microsoft Excel
DMAIC
Information Technology
Reliability
Application Support
ITIL
Decision Making
Six Sigma
Software Development
Incident Management
Service Delivery

  • Application Support Specialist

    3 weeks ago

    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: IT Application Support Specialist (Banking Applications)Type: Perm roleLocation: Central SingaporeJob Summary:The IT Application Support Specialist will be responsible for maintaining and supporting existing IT systems and the Bank's Core Application. This individual will be part of the IT Application team, ensuring the...

  • Application Support Specialist

    3 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: CentralResponsibilities:Provide level 1 support for Core Banking System (Avaloq) Problem and incident analysis and management - Attend to daily issues receive by IT Service Desk Perform daily and monthly IT operational tasks to ensure applications run smoothly. Provide Application server support and administration ...

  • Applications Support Specialist

    3 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesApplications Support Specialist (Banking Application)Be part of the IT Application team to maintain existing IT Systems and Bank's Core Application by providing immediate attention to the daily issues received by IT Service Desk.ResponsibilitiesProvide 1st level support for Core Banking System (Avaloq) Problem and incident analysis...

  • Technical Application Support Specialist

    6 days ago

    Singapore Citi Full time

    Citi is seeking a highly skilled Technical Application Support Specialist to join our team. In this role, you will be responsible for providing technical and business support for users of FX Tech Applications.Responsibilities:Provide quick resolutions to app issuesDrive stability, efficiency, and effectiveness improvementsMaintain application systems in...

  • Bank Application Support Specialist

    4 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: CentralResponsibilities:Provide level 1 support for Core Banking System (Avaloq) Problem and incident analysis and management - Attend to daily issues receive by IT Service Desk Perform daily and monthly IT operational tasks to ensure applications run smoothly. Provide Application server support and administration ...

  • Junior Application Support Specialist

    3 weeks ago

    Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesJob Summary:We are seeking a highly motivated Junior Application Support Specialist to provide technical and operational support to our business users. This role will be responsible for supporting business users with system issues, optimizing business processes, and ensuring the smooth operation of business applications. The ideal...

  • Applications Specialist

    3 weeks ago

    Singapore NSEARCH GLOBAL PTE. LTD. Full time

    Roles & ResponsibilitiesOur client, one of Asia-Pacific's leading organizations is looking for:Applications Specialist / DeveloperResponsibilities:Tenant Onboarding: Assist with the onboarding process for new tenants onto our platform, ensuring a smooth transition and providing necessary support throughout Solution Provision: Offer tailored solutions to...

  • Applications Specialist

    4 weeks ago

    Singapore NSEARCH GLOBAL PTE. LTD. Full time

    Roles & ResponsibilitiesOur client, one of Asia-Pacific's leading organizations is looking for:Applications Specialist / DeveloperResponsibilities:Tenant Onboarding: Assist with the onboarding process for new tenants onto our platform, ensuring a smooth transition and providing necessary support throughout Solution Provision: Offer tailored solutions to...

  • Application Support Specialist

    3 weeks ago

    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: IT Application Support Specialist (Banking Applications)Type: Perm roleLocation: Central SingaporeJob Summary:The IT Application Support Specialist will be responsible for maintaining and supporting existing IT systems and the Bank's Core Application. This individual will be part of the IT Application team, ensuring the...

  • L2 Application Support Specialist

    3 days ago

    Singapore NTT DATA SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities12 MONTHS CONTRACT WITH NTT DATA , SINGAPORE Location: Tampines Employment Type: Contract Experience Level: 6-10 yearsIndustry: Banking / Financial ServicesJob Summary:We are seeking an experienced L2 Application Support Specialist with a strong background in Swift Alliance, Java, Oracle, and UNIX to manage and support...

  • Application Specialist

    4 weeks ago

    Singapore UROMEDTECH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:UroMedTech is seeking a skilled and passionate Application Specialist to join our dynamic commercial team. As an Application Specialist, you will play a crucial role in training and educating our valued customers on the effective and efficient use of our flagship product. Your expertise and hands-on approach will...

  • Clinical Applications Specialist

    3 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Company Overview:The Alibaba-NTU Global e-Sustainability CorpLab (ANGEL) is a research collaboration between Alibaba Group and Nanyang Technological University (NTU). Our mission is to drive sustainable growth through cutting-edge research in AI and its applications in healthcare.Job Title: Clinical Applications Specialist About the Job:We are seeking a...

  • Application Support Specialist

    3 weeks ago

    Singapore STARVISION INFORMATION TECHNOLOGY PTE LTD Full time

    Roles & ResponsibilitiesStarVision is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.We are looking for individuals with strong entrepreneurial...

  • Application Support Specialist

    3 weeks ago

    Singapore STARVISION INFORMATION TECHNOLOGY PTE LTD Full time

    Roles & ResponsibilitiesStarVision is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.We are looking for individuals with strong entrepreneurial...

  • Application Support Specialist

    3 weeks ago

    Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities1.System Support & Troubleshooting•Provide first-line support for business applications, and to work closely with vendor to resolve application issues.•Work with the IT team to diagnose, escalate, and resolve technical issues efficiently.•Monitor system performance and proactively identify potential...

  • Application Support Specialist

    3 weeks ago

    Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities1.System Support & Troubleshooting•Provide first-line support for business applications, and to work closely with vendor to resolve application issues.•Work with the IT team to diagnose, escalate, and resolve technical issues efficiently.•Monitor system performance and proactively identify potential...

  • Application Specialist

    3 weeks ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesRESPONSIBILITIESAs an Application Specialist, you will play a key role in bridging science and business, providing expert support to customers and internal teams. Your responsibilities include:• Collaborate with the sales team in customer engagement.• Lead scientific discussions, analyze customer needs, and align them with our...

  • Application Specialist

    2 weeks ago

    Singapore ALLEGIS GROUP SINGAPORE PRIVATE LIMITED Full time

    Roles & ResponsibilitiesJob SummaryWe are looking for an Application Specialist who will work in a tech organization to provide expert support and ensure the smooth operation of large-scale applications.This role requires someone with experience in an enterprise-level environment, where you've worked with complex applications and large datasets rather than...

  • Application Support Engineer

    3 weeks ago

    Singapore SINGAPORE EXCHANGE LIMITED Full time

    Roles & ResponsibilitiesWe are looking for a self-driven and motivated candidate to join our team in the delivery, support and maintenance of the Trading & Clearing Systems.ResponsibilitiesWorking closely with various stakeholders, including solution vendors and platform specialist to deliver changes into production. Ensuring compliance for all internal...

  • Applications Specialist

    2 weeks ago

    Singapore EVANTAGE HR PTE. LTD. Full time

    Roles & ResponsibilitiesPurpose:We are seeking an experienced and motivated Applications Specialist to join our dynamic team. The successful candidate will be responsible for facilitating the seamless onboarding of tenants onto our platform, providing expert guidance on product policies and technologies, and engaging in development work to enhance our...