Customer Service Manager

3 days ago

Downtown Core, Singapore Sunnystep Full time

**Who are we and what do we do?**

Sunnystep is a local footwear brand that specializes in comfortable walking shoes. Its mission is to help people move freely and happily. It was founded by Ting after she suffered from a traumatic postpartum spine injury and needed the most comfortable walking shoes that minimize stress on the feet and the body. With the proprietary insoles that provide stable arch support, Sunnystep shoes can help you stand or walk for the whole day with no pain. Their sleek designs are perfect for work, casual and travel. Since its founding, Sunnystep has quickly gained a loyal following in Singapore and beyond in a short amount of time.

**Why should you be part of Sunnystep’s success?**

We are an innovative force in consumer retail with a clear brand purpose. We believe wellness starts from our feet. Good shoes support our feet and our body, and help us move better and live better. Our customers deeply appreciate our product and our brand philosophy and hence we are able to grow exponentially.

There’s never been a more exciting time to join Sunnystep, a pioneer in providing footwear that puts people’s comfort, mobility and wellness at the front and centre in the product design. We are setting new standards in product innovation and customer experience. Our team is moving fast in both Singapore and the larger global market. Join our mission of helping people move freely and happily, starting from the most comfortable walking shoes.

**Responsibilities**
- Advocate for Sunnystep products among customers, corporate clients and retail partners; address their concerns and respond to their inquiries in a prompt manner
- Responsible for addressing inquiries, monitoring complaints and feedback via all channels of communication
- Engage consumer in the product development process by channelling their feedback to the team, address product quality issues and collect new ideas for product development
- Maintain and regularly engage customer groups on social media and WhatsApp
- Engage our online customers regularly with live streaming activities on various e-commerce and social media platforms
- Send out newsletters regularly to our customer base; keep customers informed about new product launches and new marketing activities
- Plan and engage our retail partners with promotional activities and events
- Organise regular client engagement and appreciation events both online and offline to add value to our clients and keep them engaged in our community
- Source and send appreciation gifts to VIPs in our community

**Requirements**:

- Passionate about customer service and community
- Passionate about Sunnystep’s products and mission
- Hardworking and is extremely proactive
- Able to work under stress and thrive in a fast-paced environment

**Salary**: $3,000.00 - $5,000.00 per month

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Monday to Friday
- Health insurance

  • Customer Service Executive

    14 hours ago

    Downtown Core, Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Representative** **Location**: 77 Robinson Road **Key Responsibilities**: - Provide accurate information about the Automotive products, services, and policies. - Assist customers with product inquiries, technical support, and warranty claims. - Troubleshoot and resolve customer issues and complaints in a timely manner. -...

  • Customer Service Specialist

    5 days ago

    Downtown Core, Singapore U3 InfoTech Pte Ltd Full time

    **Position Details**: **Company : U3 Infotech (Payroll)** **Role : Customer Service Specialist** **Position : Contract** **Duration : 6+ Months** **Location : Singapore** **Customer Service Specialist** 1. Maintaining a positive, empathetic, and professional attitude toward customers. 2. Responding promptly to customer inquiries on general and...

  • Service Crew

    2 weeks ago

    Downtown Core, Singapore W&T SUCCESS SERVICE Full time

    Provide a positive customer experience with fair, friendly, and courteous service. - Handle phone calls for reservations and inquiries. - Greet and direct guest to designated room. - Record orders, serve food and beverages. - Input orders into point-of-sales system. - Provide basic technical support (mic checks, karaoke system checks). - Maintain a safe and...

  • Customer Service Executive

    2 weeks ago

    Downtown Core, Singapore ESIN GROUP PTE. LTD. Full time

    As a Customer Service Executive, you will be working to provide exceptional customer support service to High Net Worth foreign clients and assist their families in relocating to Singapore. **Job Duties**: - Assist clients with bank account opening, house leasing, maid hiring, school enrolment/tours, and other services to help clients settle down. - Gather,...

  • Customer Service Executive

    1 week ago

    Downtown Core, Singapore AJ Walter Aviation Full time

    **_Would you love to join a forward-thinking, entrepreneurial, and dynamic aviation company?_** **_ Come and join AJW Aviation Singapore as a Customer Service Executive._** By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare...

  • Customer Service Associate

    2 weeks ago

    Downtown Core, Singapore Cytiva Full time

    **Bring more to life.** Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you...

  • Customer Service Executive

    2 weeks ago

    Downtown Core, Singapore Hello Technology Pte Ltd Full time

    P**Position Description (Responsibilities)** - Key support role between the company’s daily operation and customers' need. - Validate and manage the SMS broadcast requests through data entry by inputting the configurations and components into the system. - Posses good customer service and communication with the customer - Handle arising technical or sms...

  • Customer Service Executive

    2 weeks ago

    Downtown Core, Singapore Hello Technology Pte Ltd Full time

    P**Position Description (Responsibilities)** - Key support role between the company’s daily operation and customers' need. - Validate and manage the SMS broadcast requests through data entry by inputting the configurations and components into the system. - Posses good customer service and communication with the customer - Handle arising technical or sms...

  • Customer Service Specialist

    4 days ago

    Downtown Core, Singapore U3 InfoTech Pte Ltd Full time $30,000 - $40,000 per year

    Position Details:Company : U3 Infotech (Payroll)Role : Customer Service SpecialistPosition : ContractDuration : 6+ MonthsLocation : SingaporeJob DescriptionCustomer Service Specialist1. Maintaining a positive, empathetic, and professional attitude toward customers.2. Responding promptly to customer inquiries on general and transactional enquiries3....

  • Customer Service Representative

    14 hours ago

    Downtown Core, Singapore FYYA Full time

    Are you a people-person with a passion for solving problems and creating positive experiences? Join us as a **Customer Service Representative** and be the friendly, helpful voice our clients can count on every day. **Key Responsibilities** - Provide accurate information about products, services and policies - Resolve customer complaints or issues...