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Contact Centre Specialist
2 weeks ago
The **Financial Industry Disputes Resolution Centre (FIDReC)** is an independent and impartial Alternative Dispute Resolution institution. It is the premier centre specialising in the resolution of financial disputes between consumers and financial institutions. As the first point of contact with the public, the **FIDReC Contact Centre (FCC)** plays an important role in representing the organisation. The main role of FCC is to assist the public with their queries and to provide support to enable consumers to file their disputes with FIDReC.- Job Responsibilities- Ensure queries received are recorded in the online portal management system.
- Assist consumers to file their disputes at FIDReC (e.g. providing guidance on the filing process and necessary documentation).
- Assess and verify whether the claims meet the basic eligibility requirements to be filed at FIDReC.
- Manage visitors to FIDReC office, including identity verification, where required.
- Undertake any other projects or duties assigned by the Management/Supervisor.
Job Requirements- Good knowledge of consumer financial products.
- Possess maturity, aptitude and empathy for dealing with disputants.
- Excellent written and verbal communication, including active listening and organisational skills.
- Good interpersonal skills, able to work independently and as a team.
- Competent in using Microsoft productivity tools.
- Relevant experience in contact centre or financial services is preferred.
The Human Resource Manager
Financial Industry Disputes Resolution Centre Ltd
36 Robinson Road
15-01
City House
Singapore 068877
