
Network and Infrastructure Analyst
1 week ago
This Network and Infrastructure Analyst will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design.
**Role tasks and responsibilities**
- Resolving problem records as assigned within the prescribed OLA, ensuring prompt status updates are placed within the call logging system.
- Resolving alerts from the monitoring systems for all network services and systems.
- Maintenance of development and testing network environments
- Identifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis.
- Make recommendations for changes when required such as additional firewall rules and ensures the relevant testing and CAB entry has been carried out and approved.
- Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business.
- Project management of IT-related projects and provide input into the overall direction of the network and security and architecture.
- Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance.
- Resolves major incidents outside core working hours when on call.
- Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly.
- Participates in disaster recovery testing and rehearsals.
- Aiding with the management of the internal and public DNS
- Coordination of penetration and vulnerability testing across company systems and networks
- Analyse, design, test, install, documentation, implement and support complex network solutions in cloud environments
- Demonstrate good judgment, identifying problems in advance and proposing solutions
- Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of services
**Requirements**:
- Minimum 5-10 years of experience in technical support roles including networking or Infrastructure
- Strong analytical skills and attention to detail
- Knowledge of network technologies (ports/protocols, access control, routing, Firewalls)
- Proven background with Azure Infrastructure, producing documents suitable for agile delivery.
- Experience integrating Azure services into Azure AD.
- Good working knowledge of Active Directory services, including reporting and auditing of Active Directory objects
- Knowledge of penetration testing methodologies
- Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools
- Experience of investigating security issues/incidents
**Benefits**
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
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