Manager - Business Analyst (Client Lifecycle

Delta Capita (“DC”), a division of the Prytek Group, is a leading global managed services, technology solutions, and consulting provider with a unique combination of experience in financial services and capability in technology innovation. We design and develop new services and tools and leverage the substantial FinTech portfolio from our parent company, Prytek. Our vision is to ‘Reinventing the Financial Services Value Chain’, by providing a Business Operating Platform-as-a-Service, a trusted mutualised service for Financial Services, enabling client’s business across the value chain. We help our clients reduce costs and improve processes and technology by moving them away from their existing propriety models towards mutualised managed services, enabling a healthier and more performant business. DC offers the following services:

- **Managed Services**
- **Technology Solutions**
- **Consulting**

Across these global business lines:

- **Structured Retail Products**:

- **Client Lifecycle Management**:

- **Post Trade Services**:

- **Pricing and Risk**:

- **Technology Solutions**:

- **Consulting and Solutions**

**Our Culture**

Our DC Values describe how our culture comes to life day-today across the Group and how we work both internally and externally. We believe that our current and future success relies on:

- **Innovation**
- We embrace diverse perspectives and embed original thinking
- We create new markets and opportunities
- **Excellence**:

- We are relentless in the pursuit of our goals
- We recruit and develop the very best
- We demonstrate passion and commitment in everything we do
- We know our stuff and share it with others
- We do what we say we're going to
- We include listen, understand and empathise
- We collaborate internally and externally to solve problems
- We enable our people and customers to fulfill their potential
- We make a positive, sustainable contribution to our communities
- **Trust**:

- **Partnership**

Core to our Values is our commitment to ensuring our workplaces and workforce are as diverse and inclusive as possible. We work hard to create a culture where we can all be ourselves, celebrate our differences and realise our full potential

**Strategy**

The role sits in Operations Enablement (OE) hive which is aligned to Ways of Working (WoW) framework, a transformation effort to improve the way we work
- Supports and contribute to a consultative, collaborative, and risk-based approach towards addressing identified risk issues
- Support the development of a culture of open and transparent engagement across teams

**Business**
- Maintain good working relationships with stakeholders and across teams from IMO, Hub and business
- Undertake ad-hoc duties and when delegated by Line Manager

**Processes**

The role requires good understanding of Corporate, Commercial and Institutional Banking (CCIB) client lifecycle, products, and processes to help achieve continuous improvement.

**Business Analysis and Design**
- Analyse processes and activities along the client life cycle to drive efficiency and effectiveness through elimination, automation, or right shoring opportunities across IMO
- Conduct data analysis to derive the automation or initiative benefits
- Preparation of business case for business initiatives/ projects with clearly defined problem statement, proposed solution(s) and benefit estimation
- Lead requirement finalization and documentation including end-to end process and value stream maps, for process improvement/ automation initiatives engaging with cross functional teams (frontline, IMO, Products, T&I etc.)
- Engage with business stakeholders and find creative solutions to complex BAU issues

***Project Governance**
- Promote ways of working (WoW) agenda through agile project management and delivery
- Develop and maintain initiative/project/ sub-project backlog and in-flight tasks, provide status updates, and escalate impediments

**Change & Transformation**
- Engage with stakeholders across countries globally on requirements and deliverables
- Mitigate and resolve risks and issues which may impair delivery
- Support and coordinate user acceptance testing (UAT), liaise with technology teams to ensure deliverables are tracked to actual requirements

**People and Talent**
- Provide effective orientation /guidance to new Joiners on the policies/procedures/processes to ensure their successful assimilation into the team and the organisation
- Develop and implement a personal learning plan with team manager, to attain necessary competencies
- Successfully complete milestones as laid out in implemented personal learning plan

**Risk Management**
- Ensure a full understanding of the risk and control environment in area of responsibility
- Channel relevant risks, issues, and escalations to the correct forums on a timely basis; provide risk control and process owners the relevant information to facilitate decision-making and risk management
- Support the develo