Client Lifecycle Product Manager

6 days ago

Singapore AxiCorp Full time

**Context**

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts For Difference (CFDs) and Financial Spread betting. Our business has evolved into a world class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end to end trading experience available, servicing traders of all levels from beginners to institutional level clients.

**Our Axi values are**:

- Selflessness - we are a team, who know that together we are stronger.
- Trust - we have confidence in our teammates to do the right things for the business and for each other.
- Ambition - we are passionate, focused and driven.
- Accountability - we step up, take ownership, and take pride in our work.
- Respect - we believe everyone is appreciated, included and listened to.

**Position Purpose**

This role is a part of the key innovation areas of Axi Client Experience Department - Client Lifecycle Design and Management (CLDM) which supports delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, payments, marketing, and customer success elements.

**Major Responsibilities**
- Develop a detailed understanding of and analyse all areas of Axi CLM strategy and needs, Designing and implementing a strategic roadmap for transitioning the Axi Client Experience model into an effective and competitive Omni-channel solution reflecting a culture of client centric focus and providing personalized experience.
- Gather requirements and produce analysis to drive change initiatives: operating model, process maps and business requirements.
- Participate as Lead BA for Agile Scrum teams, by providing backlog management, iteration planning, and elaboration of the user stories and ensuring that the team always has an adequate amount of prior prepared tasks to work on.
- Support the wider CX Management team by creating and maintaining a life-cycle backlog according to business objectives, commercial value and/or ROI.
- Work with a cross-functional mindset with key stakeholders, towards common objectives, improve client experience with ai. products, including 3rd party vendor engagements and providing reports on business outcomes and improved commercial metrics.
- Analysing logs, critical data point and 360-degree feedback to improve client satisfaction and user experience of artificial intelligence products.
- Within sprints, assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
- Assist with the roll-out of releases, including User Acceptance Testing (UAT), User Verification Test (UVT), as part of projects & enhancement Go-Live.
- Support the engagement of key stakeholders across client facing divisions, Legal and Compliance and Financial Crime Risk, etc.
- Facilitate and participate in relevant cross-functional working groups.
- Report the overall performance of the initiatives to Retail Management and ExCo, highlighting outcomes and/or resource maximization/productivity.

**Essential Criteria**
- Bachelor’s degree in Computer Science related technical field.
- 3 - 5 years of experience in product design or product management (preferably in Financial Services industry).
- Experience/ Knowledge in SalesForce and Zendesk is a plus.

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