Head of Claims

2 days ago

Singapore KAYDAN CONSULTING PTE. LTD. Full time

Job Responsibilities:

- Lead the claims resolution strategy and oversee all aspects of the claims process, including assessment, handling, adjustment, settlement, investigations, litigation, and recovery.
- Analyze claims trends and industry data to ensure high-impact operating results and fair outcomes for customers.
- Manage day-to-day business operations, including policy administration, internal controls, cost reduction, and operational systems to improve cost-effectiveness, compliance, and risk management.
- Develop customer service strategies, within claims, to provide exceptional customer experiences and market-leading service excellence.
- Build a knowledgeable team and oversee their learning and development to ensure effective succession planning and communication of key imperatives.

Job Requirements:

- At least 10 to 15 years of experience in the insurance industry.
- Extensive understanding of insurance coverage interpretation, loss reserving, and client relationship management.
- Strong knowledge of the claims life-cycle and management of all lines of claims.
- Experience in process improvement and cost management.
- Demonstrated technical, operational, and managerial skills in claims.
- Problem-solving and influencing skills with a results-oriented approach.
- Experience in overseeing Claims handling, evaluation & management, claims policy administration, Insurance Coverage Interpretation & Loss Reserving Management
- Experience in Claims cost and expense management & productivity analysis
- Strong interest in emerging Digital & Technology Synthesis as well as strategic insights & business intelligence.

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