Business Change Manager

2 weeks ago

Singapore NEW TONE CONSULTING PTE. LTD. Full time

Your key focus would be to lead complex change initiatives within the Bank's Front Office and play a key role in shaping and implementing change management strategies.

This role involves working closely with senior leadership to influence change outcomes to ensure successful project delivery impacting the Front Office.

**Role and Responsibilities**
- Serve as the change management specialists for the front office.
- Support the Bank’s transformation and change programs in respect of front office engagement and business integration to support appropriate front office behaviors and enable business effectiveness.
- Oversee impact assessments, stakeholder management plans, and change readiness activities which impact the front office.
- Support, facilitate, design, and deliver change delivery, communication and engagement strategies or implementation plans for the front office working closely with or following the lead of the change
- Development of relevant success measures of change initiatives and drive continuous improvement as needed
- Analysis and presentation of structured and unstructured data and information for business decisions by stakeholders
- Coordination, facilitation and/or leading of discussions with stakeholders to assess available and discover alternative options for business outcomes.
- 10+ years of experience in change management and leading large-scale change initiatives.
- Relevant experience in or understanding of private banking, preferably in the front office.
- Certification in change management (e.g., Prosci, CCMP) is preferred.
- Strong stakeholder management skills, with the ability to navigate organizational complexity and influence and guide senior leaders.
- Excellent communication, presentation, and documentation skills.
- Familiarity with agile methodologies and project management frameworks.
- Is solution driven, outcome focused and embraces challenges in evolving and uncertain environments.
- Is curious and has natural aptitude to quickly understand key elements of the business, product or service and/or processes in question.
- Can dissect, organise and frame complex issues for analysis, solutioning and communication with different stakeholders.
- Is an effective communicator with strong interpersonal skills, including the ability to discover the necessary information from specialist stakeholders.
- Is self-driven, persistent and independent.
- Bachelor’s degree from a reputable university

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