IT Solutions Manager, Ecommerce and Packaging

2 weeks ago

NorthEast Singapore DHL Supply Chain Full time

**About us**
BE AN ESSENTIAL PART OF EVERYDAY LIFE**

Location: Singapore

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Great Place to Work.”

Performing in this role, you will:

- Lead and develop the Solutions Architecture Agenda to ensure professional alignment of IT Products and Technologies across deployment, support and commercial management at the Solution level.
- Drives the mapping of business product, sector and customer requirements to reusable, scalable, integrated and cost efficient end-to-end IT Solutions.
- Identifies best practices and guides the business, on Global or Regional level, towards realistic replication of existing solutions.
- Leads selection process of new IT products to close functional gaps, on Global, or multi-regional level or regional level
- Acts as visionary and strategist for IT Products, Solutions and Technologies
- Maintains the architecture framework, in alignment with Domains, Sectors and Global IT teams
- Actively supporting the DHL Supply Chain Global/APAC Solutions and Architecture Forum (SAF) agenda and manages high priority initiatives
**Responsibilities**
Customer
- Develop a vision from a set of business requirements to a set of systems/technical requirements and then to provide oversight through project/solution delivery.
- Alignment of IT Strategy and innovation to business strategy/needs, balancing affordability with capability within the realm of eCommerce/Packaging.

Stakeholder

Works very closely, supports and builds effective relationships with:

- Solutions Design Teams, Global Business Unit teams
- Other Regional Solution Architecture teams, Global IT Domain/Product/ISM/DHLlink teams, IT Sector teams
- External partners / providers / Vendors, x-BU and x divisional architecture communities
- Actively supports the DSC eCommerce/Packaging agenda by leading initiatives that drive successful execution of the eCommerce/Packaging IT Roadmap
- Develops communication plans, regarding eCommerce/Packaging topics, with the aim to improve the effectiveness of communication to the IT and Business communities. Will often be in the position of bridging gaps between technical and product areas.

Process
- Responsible for developing and implementing the DSC APAC eCommerce/Packaging strategy from an IT perspective.
- Building and maintaining relationships with the Global eCommerce/Packaging IT leads to ensure that the Regional strategy is fit for purpose and supports regional solutions where appropriate.
- Surveys market landscape for solution insights, direction, vendors and methods. Works with the global CSI team to understand wider global initiatives outside of DSC and how these could be incorporated into the DSC Ecommerce/Packaging strategy.
- Leads assessment of solutions requirements versus Commercial Off The Shelf (COTS) capabilities through RFIs, RFPs processes, consistent with the architecture framework, principles and guidelines.
- Provides expertise to identify and translate business, sector or product requirements into integrated end-to-end IT solutions
- Responsible for coordinating the build of all regional eCommerce/Packaging Solutions and Integration initiatives (e.g. 3PV integration). This could take the form of leading, managing and/or designing the solutions together with key stakeholders such as DHL-link, Product Specialists, Business representatives, regional IT teams, relevant vendors etc.
- Work with DHL LINK and the relevant Product experts/ CoE’s (eg WMS COE’s) to ensure that global API’s relating to eCommerce/Packaging, function as required through the creation of a CAB.
- Builds / maintains repositories for deliverables, methodologies and IT Products / Solution artifacts in a clear and practical manner. Provides input to business process repositories and models.
- Acts as the IT product owner for all eCommerce/Packaging specific IT solutions e.g Shopify, ChannelAdvisor, ZigZag, Nulogy
- Sharing, contributing to the development and managing the dispersion of best practice and Merlin templates for deployment of eCommerce/Packaging Solutions across DSC.
- Responsible for developing a training and testing program for upskilling regional and local IT resources on eCommerce/Packaging solutions, templates and methodologies etc to support the BAU IT self-sufficiency agenda
- Assisting Business Development in customer engagements by providing input on IT solutions, Assisting with requirements definitions, gap analysis etc.
- Developing a regional DSC eCommerce/Packaging cost model to support rapid eCommerce/Packaging deployments.

**Requirements**:
To be successful in this role, we are looking for a person who has the following;**
- General knowledge of IT methods

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