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Customer Service Specialist

2 weeks ago

Central Business District, Singapore JUBI PTE LTD Full time

**1. **Job Title**:
Digital Assets Operations Executive (Crypto Exchange)

**2. **Company Introduction**:
In 2020, Uniweb Group Singapore acquired JUBI, and in March of the same year, Jubi obtained the exemption of operation rights from the Monetary Authority of Singapore. We offer the best service while complying with Singapore’s regulations at the same time.

Uniweb is the first overseas acquirer of Alipay. Uniweb has integrated payment channels such as GrabPay, ShopeePay, Visa, Paynow and WeChat Pay into our gateway. As of date, Frasers Property, Paragon, CapitaLand, Lendlease, Suntec, Takashimaya, Perennial, Sentosa and Marina Bay Sands are a few of our prominent Strategic Acquiring Partners. Some of our valued merchants include TANGS, METRO, ToysRus, SK Jewellery, JUMBO, Tung Lok, Din Tai Fung, Valiram and L’Oreal. Moreover, we provide integrated marketing and payment solutions for local businesses which target the younger generation and Chinese tourists.

**3.
In this role, you will be responsible for managing the day-to-day platform operations and administrative tasks in handling token/coin listing. Responsible for market research, drafting, implementing and publicising the exchange platform's operational campaigns, coordinating and overseeing the process.

**4.

**Responsibilities**:

- Perform administrative tasks in handling token/coin listing, including deployment and maintenance;
- Responsible for market research, drafting, implementing and publicising the exchange platform's operational campaigns, coordinating and overseeing the process;
- Managing new initiatives to improve operational processes, and drafting platform-related announcements;
- Collaborate with the marketing team to develop and create digital marketing strategies;
- In charge of but not limited to partnering with the content creation, customer service and social media teams plus combining all relevant data and user feedback for improvement, new features and increase engagement on the platform;
- Analysing operational data and the current market situation, and establishing goals and feedback guidelines based on the analysis results;
- Responsible for protecting the relevant resources of the project party, managing and guiding the content and customer service teams.

**5. **Job Requirements**:

- Fresh graduates are welcomed;
- Degree in Business, Administration, Marketing, Communication, or relevant discipline;
- Bilingual in English and Mandarin;
- Able to work independently, and understand the psychology behind user behavior, with strong decision-making skills for the overall management of operational teams;
- Ability to learn quickly is a must;
- Patient and meticulous with the ability to multi-task;
- Strong presentation skills, with the ability of good project monitoring and control;
- Strong interpersonal and communication skills with the ability to work hand-in-hand with colleagues from various departments;
**6. **Salary**:
SGD3000 to SGD5000

**7. **Perk Highlights**:

- Good salary remuneration with annual salary increment.
- Competitive career growth in a fast-growing industry.
- Annual retreat and medical insurance are provided.

**Job Types**: Full-time, Permanent

**Salary**: $2,500.00 - $3,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)