Customer Service Supervisor

**業務内容** - Duties and responsibilities: - Japanese knowledge is essential as large customers are Japanese. - Identify and tackle the issues and customers’ needs within the time limit to achieve high satisfaction. - Establish sustainable relationships and trust with customers through good communication. Handle customer complaints, provide...

Call Center Exp - Supervisory Exp - KPI Reporting Exp - 5 Days, Office Hour (Ability to work on Weekend) **Responsibilities**: - Supervise and manage a team of officers - Provide mentorship and counselling to officers - Manage the tabulation of staffs’ shift allowance and OT claims - Handle escalation, investigate and follow up on customers’ complaints...

**Call Centre / Customer Service / Hospitality Exp**: - **No Exp Welcome - Training Provided**: - **Able to work on Weekends** **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service experience - Good communications and interpersonal...

Call Center / Customer Service / Hospitality Exp - 5 Days Work Week including weekend **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service / hospitality experience - Good communications and interpersonal skills - Customer service...

POSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust...

Call Center / Hospitality Exp - Supervisory / Team Lead Exp - Call Centre KPI Reporting Exp - Office Hour / 5 Days / Able to work on Weekends **Responsibilities**: - Supervise and manage a team of officers - Provide mentorship and counselling to officers - Manage the tabulation of staffs’ shift allowance and OT claims - Handle escalation, investigate and...

**Global Services Analyst Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Toku is currently getting into a...

**Call Centre / Contact Centre / Customer Service / Hospitality Exp**: - **No Exp Welcome - Training Provided**: - **5 Days / Office Hour / Able to work on Weekend** **Responsibilities**: - Handle inbound calls - Address customers' enquiries - Follow up on escalated cases and perform call back when required - Ad hoc duties as...

Are you passionate about food, service, and creating memorable guest experiences?We're looking for a dedicated and energetic F&B Service Supervisor to join our team at Feast Café. If you have a flair for hospitality and leadership, we want to meet youYour RoleAs our F&B Service Supervisor, you will lead by example to deliver outstanding customer service and...

**Call Centre / Customer Service / Hospitality Exp**: - **No Exp Welcome & Training Provided**: - **5 Days / Office Hour / Able to work on Weekend** **Responsibilities**: - Handle inbound calls - Follow up on escalated cases and perform call back when required - Maintain a positive and helpful approach in interactions with all customers - Ad hoc duties...