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Customer Service Supervisor
2 weeks ago
Call Centre Exp
- Supervisory / Team Lead Exp
- Call Centre KPI Reporting Exp
- Office Hour / 5 Days / Able to work on Weekend
**Responsibilities**:
- Supervise and manage a team of officers
- Provide mentorship and counselling to officers
- Manage the tabulation of staffs’ shift allowance and OT claims
- Handle escalation, investigate and follow up on customers’ complaints and feedbacks
- Prepare reporting
- Assist to prepare and update training materials and manuals
- Assist to monitor on service recovery issues and update on any unusual service recovery issues
- Risk management
- Other ad-hoc duties as assigned
**Requirements**:
- Possess at least 1 year of Call Centre experience in supervisory capacity
- Prior experience from hospitality industry is advantageous
- Experienced in Call Centre KPI reporting
- Proficient in MS Office
- Self-motivated and customer service oriented
- Able to work independently with mínimal supervision
- Good communications and interpersonal skills
- Able to work on weekends
Other Information:
- Working Hour: 5 Days, Office Hour (Able to work on weekend)
- Location: CBD
- Reason for leaving each past & current employment
- Salary drawn for each past & current employment
- Expected Salary
- Earliest availability date
Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076
**Salary**: $2,800.00 - $3,600.00 per hour
Schedule:
- Day shift
- Weekend availability
Work Location: One location