
Customer Service Administrator
2 days ago
**業務内容**
- Duties and responsibilities:
- Japanese knowledge is essential as large customers are Japanese.
- Identify and tackle the issues and customers’ needs within the time limit to achieve high satisfaction.
- Establish sustainable relationships and trust with customers through good communication.
Handle customer complaints, provide appropriate solutions and alternatives, and follow through on the case.
- Keep records of customer interactions and progressions on the case (call logging).
- Be soft-spoken & courteous, to go extra mile to support customers for the best customer satisfaction.
- Any other tasks (such as administrative support & weekend tasks) that may be assigned by the superior.
- Knowledge of basic PC skills are an advantage.
**歓迎する能力・経験**
- We welcome you who are:
- Individuals who are PUNCTUAL, RESPONSIBLE and good COMMUNICATION/INTERPERSONAL skills
- Person with eye for details and proactive problem solver (ability in fast processing)
- Good documentation skills
- Must be independent, proactive and self-motivated
- Matured & customer-centric individuals
- Knowledge of Japanese is essential
**Requirements**:
- Preferably at least 2 years and above experience in the similar position (excluding internship)
- Bachelor or Diploma holders in general fields are welcome to apply.
**給与**
- Basic Salary + transport + AWS/VB + other allowance
**待遇**
- Medical/insurance covered
- Monthly company gathering
- Long service award, health award, etc
**勤務地**
- Singapore (CBD/East)
**勤務時間**
- 8:30 - 17:30 / 9:00 - 18:00 (incl. 1hr lunch hour)
**応募方法
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