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Customer Success Specialist

3 weeks ago

Central Business District, Singapore You Technologies Group Full time

**What is it about in one line?**

Making sure that clients' needs are met while maintaining a high level of professionalism in managing customer engagement.

**Sounds interesting? Here’s more about us**

YouTrip is a Southeast Asian neobank offering the region’s first and leading multi-currency wallet. As a regional financial technology startup, it is dedicated to creating the best mobile financial services by simplifying foreign currency payments and offering the best exchange rates. Launched in 2018, YouTrip has been voted the #1 multi-currency account in Singapore, with the largest user base in the region following its successful launch in Thailand in partnership with Karsikornbank in 2019.

YouTrip is a Major Payment Institution licensed under the Monetary Authority of Singapore. It was recognised as a Top FinTech Leader at the SFF Global FinTech Awards 2021, and awarded ASEAN’s Best Fintech Start-up 2019 by the Rice Bowl Start-up Awards.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

We are hiring talented individuals who are passionate about Customer Success in a Fintech environment, supporting savvy customers in having their best experience with using our payment product.

**You will**
- Stay on top of product feature releases and maintain an in-depth knowledge of how YouTrip’s products function
- Communicate customer feedback to internal/external stakeholders to champion new processes to better serve our customers
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Be willing to work on shift, up to 1 weekend per week (5 day work week)

**You are**
- Positive attitude
- you understand that customer service is done best with a positive attitude and no hurdle can stop you from delivering the best experience to customers.
- Natural communicator
- you possess a good command of English with strong interpersonal, communication, and problem-solving skills.
- Self-starter
- you are not afraid to suggest and implement new initiatives with the aim to offer the best experience for our users, and do not mind getting your hands dirty in order to get things done in a tight timeline
- Team player
- actively contributes to the group in order to complete tasks and meet goals. Respects ideas and aims to improve the product or process at hand.

**What can you expect from us?**
- Open & transparent working environment
- Empowerment from team managers to innovate and continuously improve our customer service standards
- Access to a deep bench of technical and business experts to work together
- Multicultural co-working space environment in the CBD area
- Working with an entrepreneurial team of people in Singapore, Thailand, and Hong Kong