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Senior Associate, Client Service Management
2 weeks ago
We’re seeking a future team member for the role of Client Service Senior Associate focusing on the **Thailand and/or Malaysia market**to join our Treasury Services team. This role is located in Singapore - Hybrid.
In this role, you’ll make an impact in the following ways:
- Act as client service point of contact for day-to-day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
- Maintains excellent working relationships with internal teams, identify root causes and area of improvements when resolving client issues
- Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions
- Drives and plans service initiatives such as Service Account Plan and Service Reviews
- Analyze trend/data and present to clients to identify opportunities for service and process improvements to increase straight through processing
- Focuses on the Thailand market, but also supports multiple geographies (when required) and client accounts across South & Southeast Asia
- Coaches and mentor junior team members
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 5 - 10 years of relevant product/financial experience in banking or client service
- Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
- Possess excellent interpersonal skills and positive attitude.
- Strong analytics skills and detail-oriented
