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Customer Relationship Officer

3 weeks ago

Singapore FY Talent Growth Full time

As the customer service executive of our company, you will identify and address customers' uncertainties. You will offer solutions in alleviating their concerns. Your active listening and reassurance will come a long way in ensuring that customers' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

**You will be required to**:

- Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Build rapport and maintain relationships with existing and new customers
- Empathize with customers, and offer clear and relevant advice
- Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
- Perform post-case administration for future reference

**To join us as a Customer Service Officer**:

- Obtain a local polytechnic diploma or degree in marketing or any related. Relevant insurance certification will be an advantage
- Any prior experience in customer service will be an advantage
- Enjoy people engagement and providing good advice, have patience in dealing with complex problems
- Have strong interpersonal skills and the ability to answer queries clearly over the phone
- Be result-oriented and enjoy seeing tangible results of your hard work

**Salary**: From $3,100.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Professional development

Schedule:

- Flexible hours
- Monday to Friday

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)