Customer Relationship Officer

4 days ago


Singapore PERSOL Full time

Customer Relationship Officer

Working hours: 0930 to 1800 Monday to Friday, 1 hour meal break / 1030 to 1500 Saturday

Work Location: Ang Mo Kio /Kovan

Job description / Primary Responsibilities

  • Handle inbound enquiries from customers on banking products and services within SLA.
  • Ensure all calls are handled within the agreed Service Quality such as product knowledge and service delivery
  • Process waivers within SLA
  • Compliance and regulatory
  • Understand the issue that customer is facing and provide professional assistance promptly.
  • Other CS comms such as email, social media, service recovery due to exigencies events, if any.
  • Offer accurate advice and up to date product information during the call. Ensure follow ups are done timely.
  • Probe the reason for late


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