
Customer Relationship Officer
4 days ago
Customer Relationship Officer
Working hours: 0930 to 1800 Monday to Friday, 1 hour meal break / 1030 to 1500 Saturday
Work Location: Ang Mo Kio /Kovan
Job description / Primary Responsibilities
- Handle inbound enquiries from customers on banking products and services within SLA.
- Ensure all calls are handled within the agreed Service Quality such as product knowledge and service delivery
- Process waivers within SLA
- Compliance and regulatory
- Understand the issue that customer is facing and provide professional assistance promptly.
- Other CS comms such as email, social media, service recovery due to exigencies events, if any.
- Offer accurate advice and up to date product information during the call. Ensure follow ups are done timely.
- Probe the reason for late
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