Insurance Specialist
7 days ago
To provide prompt and professional end to end customer service / tele-calls to our insurance customers on:
- Renewal of motor policies
- Policy servicing - cancellation, endorsement
- Claims assistance
- Prompt follow-ups on renewals & enquiries
- General product enquiries
- New policy purchases
Others:
- Achieve KPI of sales performance, call quality and operational standards
- To ensure that CRM and dashboard are updated with all relevant information
- Work closely with Team Managers for business development, implementation of sales strategies, and enhancement of process efficiencies
**Requirements**:
- Diploma Holder in any discipline
- Relevant insurance certifications such as BCP, PGI and CGI preferred but not compulsory
- Past experience in the insurance industry will be advantageous
- Professional and well-spoken over the phone
- Good verbal communication and customer service skills
- Motivated and driven
- Proficient in Microsoft Office
- Meticulous, committed and a strong team player
- Independent individual who can multi-task in a fast-paced environment
**Benefits**:
- Gym membership
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
-
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